I am wondering if there are any companies to visit for benchmarking how lessons learned system was implemented. Any ideas?
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Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
You need to contact the closest thing to an EPMO in a company. Your focus should not be on how the system was implemented but rather on the value generated by the lesssons learned system. Saving Changes...
I'd like to know the same. We are trying to move from lessons observed (learned) to lessons implemented. We do a decent job at capturing lessons observed, but need to improve on how we implement the best of the those observed. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
In the PMBoK 6th edition, lessons learned have been renamed project knowledge management and were given a own process in Integration management.
There are several general knowledge management groups like kmworld and apqc, that provide best practices and case studies. You might want to look at these. Project knowledge management where I have seen it working (IBM) was embedded into general knowledge management. To Steve's point of knowlege reuse, IBM had a metric on that, each item was tracked if it was re-used.
The problem with knowledge management is that the real value lies in sharing tacit knowledge, not only in searchable and relevant documentation. Tacit knowledge is supported by CoP, sharing culture, workshops, shadowing and mentoring programs, etc - people talking to each other.
Another issue is the raise of gig economy and sub-contracting, leading to companies investing in knowledge but loosing it. I have yet see a contract requiring knowledge xfer at the end of a project. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
In my personal opinion you do not need to perform benchmark. All you need is to understand that lessons learned have to be implemented inside a knowledge management system. If you create one then you have a solution to lot of problems. For example, knowledge management system is a pilar to implement agile and gaining into agility. Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Dear Arsen
Interesting your question
Thank you for formulating it
I agree with Sérgio.
The important thing is to design and implement inside a knowledge management system.
I am convinced that this is the big busilis
Once create one then you probably have a solution to lot of problems
I think you would find that any company which has truly embraced quality management philosophies would be a good candidate to consider as continuous improvement is the result of an effective knowledge harvesting approach.
