Using the Project Management Process to Improve Lessons Learned Resolution Results

Peter Anderson

Abstract
The U.S. Department of Defense (DoD) has an established lessons learned program that documents both shortfalls for corrective action and best practices for wider departmental dissemination. This program is supported by a department-wide automation system. The program follows a five-phase process: discovery, validation, resolution, evaluation, and dissemination, with most phases effectively accomplished—except for resolution. This difficulty is centered on the lack of a detailed issue resolution process that action officers can use to guide their efforts. Using the project management process during the issue resolution phase will provide a firm foundation for action officers to begin their efforts of making the organization more efficient and effective. In addition, the project management process will gain a wider audience in a large organization that can use a detailed process to address day-to-day administrative and functional problems.

Using the Project Management Process to Improve Lessons Learned Resolution Results
The U.S. Department of Defense (DoD) has a well-established and documented process for identifying lessons. Unfortunately, there is a breakdown with the local corrective action/issue resolution process. Some organizations have difficulty resolving shortfalls because they do not have an effective process, or the one they have is not used …


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"In opera, there is always too much singing."

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