Sep 12, 2021 1:43 PM
Replying to George Freeman
...
Vipin,
I would consider the verbal agreement and preliminary business case (that you mentioned) more of an “agreement to initiate planning.” In other words, it appears to me that the customer could still back out based on your presentation of the final business case, cost estimate, and other projections.
I would strongly recommend a formalized project charter. If you feel that would make the customer uncomfortable from a “signature burden perspective,” then sell the charter as your method of presenting your next set of deliverables. The signature being their receipt and agreement to the packaged content in the charter (which contains those deliverables).
Without signature accountability, you expose yourself, the team, and your product to unnecessary additional risks.