Crystal SloanExecutive Assistant| BlanchardEscondido, United States
I consistently have received very poor answers from Customer Service - they just seem to be a call center that doesn't know anything! Is there an actual telephone number to talk to a person who knows things? It's very frustrating to have paid to be a member and get this kind of service. Saving Changes...
Crystal Sloan Have you tried reaching out to them via email? Sometimes, a written approach can be more effective than a phone call, especially if you're looking for a more detailed response. You can clearly state your issue, provide relevant context, and even attach supporting documents if needed.
I tried using the customer care address you provided, and it was immediately kicked back "address not found". So looks like they also removed email access to customer service.
May 29, 2026 3:09 PM
BEATRIZ FIGUEIREDO
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This [email protected] worked pretty well, but it was decommissioned
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Pavan, I think PMI retired their support via customer care email and now they either do Live Chat, Whatsapp or Direct Messaging.
Crystal Sloan: I heard the same complain from many members and I experienced it myself. You talk to three different people and you get this totally different answers for the same question. I raised the issue to PMI as well. Try calling this number: +1 610 915 2273
Online Community Specialist| PMINewtown Square, Pa, United States
Hello Crystal- and welcome to PMI's Online Community! I apologize for the experience you encountered with our customer care team. Effective 31 May 2024, PMI closed the [email protected] mailbox to modernize our communication channels. The current way to reach an agent for any questions is through the Contact Us page at https://www.pmi.org/about/contact. I see you recently reached out to them, in which they needed to send to the appropriate team to address and follow up. If you do not receive a response before the end of this week, feel free to send me an inbox message and I can follow up on your behalf. I appreciate your patience and hope this experience doesn't deter you from contacting our customer care team moving forward.
2 replies by Jeanne DiMassa and Zacarias Zandamela
Feb 18, 2025 11:57 AM
Zacarias Zandamela
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Hello! I am a member and have issues with online training. I have taken the online course Agile Metrics for Success and passed the exam with 80% BUT it says module 4 at 86% as open. I retook the module BUT no change. My name is Zacarias Filipe Zandamela membership nr. MemberID: 10200672 and I also took AI Essentials for Project Professionals but it shows as I have not even started. Please advise what I need to do next.
Apr 26, 2026 1:21 PM
Jeanne DiMassa
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Hi Kimberly, these messages are 1+ year old but it is still the same issue. I have submitted paperwork for a standing desk during my exam, registered for the exam, and continue to be told I have to cancel the exam and reschedule. Ridiculous! That is no way to run a business. I did this once over the phone and am now being told I have to do it again because it wasn't approved. What? Why not? it's a simple request. HELP!
Saving Changes...
Zacarias ZandamelaNational Project Manager| United Nations for Industrial Development (UNIDO)Maputo, Mozambique
Oct 15, 2024 10:10 AM
Replying to Kimberly Whitby
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Hello Crystal- and welcome to PMI's Online Community! I apologize for the experience you encountered with our customer care team. Effective 31 May 2024, PMI closed the [email protected] mailbox to modernize our communication channels. The current way to reach an agent for any questions is through the Contact Us page at https://www.pmi.org/about/contact. I see you recently reached out to them, in which they needed to send to the appropriate team to address and follow up. If you do not receive a response before the end of this week, feel free to send me an inbox message and I can follow up on your behalf. I appreciate your patience and hope this experience doesn't deter you from contacting our customer care team moving forward.
Hello! I am a member and have issues with online training. I have taken the online course Agile Metrics for Success and passed the exam with 80% BUT it says module 4 at 86% as open. I retook the module BUT no change. My name is Zacarias Filipe Zandamela membership nr. MemberID: 10200672 and I also took AI Essentials for Project Professionals but it shows as I have not even started. Please advise what I need to do next. Saving Changes...
I was laid off last month and have a job offer waiting for the completion/passing of the CAPM exam. The course is STUCK and won't move past pressing CONTINUE on Module 9 Knowledge Check 5 on the CORRECT popup message. I used the chat feature last night and eventually reached an agent named Twinkle who could not resolve this either. Can anyone at PMI resolve this or is this something that needs to be litigated? It appears my colleagues are having the same problem as well. Saving Changes...
Daniel LiebersonCenter for Applied LinguisticsPotomac, Md, United States
Joan, something that needs to be litigated? Really? Saving Changes...
Saw this thread while looking for information about escalating my issue with customer support or at least the support experience. Looks like the experience hasn't changed much since the original post here. I reached out to the support team through various channels and everytims they understand and work on the issue differently, only canned responses being provided. my request to escalate and speaking to a supervisor also gets a standard response that 'All supervisors are gone for the day'. When I insist for a case number & callback, I get an email one day later from 'No reply' inbox closing the support case!! Happened to me 3 times each time giving a different reason to close the case for the same issue, without any further interaction.
Seems like I am stuck in a loop. I would appreciate if someone can provide any insights on the escalation matrix? Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Crystal Sloan I completely relate to your frustration — and clearly, the issue remains relevant even months after you posted this back in October.
While I appreciate the moderator’s response and the effort to modernize communication channels, I recently faced a similar situation (May 2025), and unfortunately, the core issue seems unresolved: the quality of the responses.
In my case, I contacted PMI through the official "Contact Us" page to clarify a technical issue regarding the daily view counts on my blog hosted here.
Despite several attempts, the answers I received were vague, sometimes contradictory, and ultimately failed to address the actual concern.
It felt like the person responding lacked both the context and the technical insight needed.
As an long-time member, this was disheartening.
It’s not just about the functionality — it’s about the trust and transparency we expect when we contribute actively to the community.
Modernizing channels is a good step, but it must be matched by empowered, informed, and responsive support.
Otherwise, members are left with more questions than answers — and that undermines the credibility we’ve come to associate with PMI.
Thanks again for raising this.
Your post still resonates — perhaps now more than ever.
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1 reply by Adeyemi Adeshina
Dec 27, 2025 6:00 AM
Adeyemi Adeshina
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Unfortunately, the problem persists and is just as disappointing as before. The chatbot was unable to identify PMI-SP, and even providing the full name, PMI Schedule Professional, did not resolve this. Regrettably, escalation to a human agent only made the experience worse.
Not really. Never. PMI Customer Service has always responded appropriately and accurately when I've contacted a PMI team member via email or through the projectmanagement.com chat. They have always addressed my requests, including questions, queries, requests for contributions to the projectmanagement.com community, and my comments about activities on the portal. Saving Changes...
I tried numerous times to communicate about something as simple as the cost of membership and it was a great runaround through the chat resource. I finally got a human on the other end of a chat, and the chat system refused to accept any more messages. Not sure if it was a coincidence or the system had too many messages to continue due to repeating the same question 5 times and filling up the "characters" allowed for digital messaging. Now I don't even want to sign up for a course and the test since it's taken me 2 frustrating hours to get no answers at all. Looking for other sources for this information. Saving Changes...
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