Project Management

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How do you make room for expertise when it sits outside the hierarchy?

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Rohit Mathew VP| Triple A Solutions Noida, Uttar Pradesh, India

I have been in project meetings where the responsibility for a decision sat with me, but the clearest understanding of the problem sat with someone else.

Sometimes it was an architect who could see a consequence I had missed. Sometimes it was a business analyst who understood what the client was really asking for. At other times, it was a team lead who knew, far better than I did, what the team could realistically absorb.

I wish I could say that I always recognized this immediately. Seniority can create a quiet pressure to have the answer, particularly when everyone in the room is waiting for you to speak.

What I have gradually learned is that being accountable for a decision does not require every useful part of that decision to come from me.

There is a difference between asking people for their views and making them feel that those views could genuinely change the outcome. Teams usually sense when a discussion is still open and when a decision has already been made but is being presented as a consultation.

The more difficult habit is to remain open for a little longer. To ask one more question. To let the person closest to the work explain what we may not yet understand. And when their thinking improves the decision, to make sure the recognition stays with them.

The accountability may still sit with the project leader. The insight does not always have to.

How do you make it easier for expertise to travel upward and influence a project decision?

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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Rohit -

It needs to start by creating a psychologically safe environment for your stakeholders to feel comfortable bringing information which may not always be positive to those in a decision-making role.

Kiron
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Srikana Ray
Community Champion
Project Professional, PMP
Having an open mindset, trusting the perspectives of team members, leads, architects, and BAs, and using their insights to better understand project complexity is critical. Often, technical complexity, issues or challenges are best explained by the team member who has experienced them before or is closest to the problem. Giving them the space to explain the situation and backing them when they speak in front of stakeholders adds significant value and reinforces trust.

Being comfortable asking questions and acknowledging what you don’t know helps build trust not only within the team but with stakeholders as well.

This trust takes time to develop and cannot be built overnight. Regular, brief conversations with the team about challenges, what is working well, what needs attention and where follow-up or support is needed create a continuous feedback loop. Over time, these conversations build the context, confidence and shared understanding needed to make better project decisions.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Rohit, accountability doesn’t mean a one-person show. Great leaders understand that they don’t need to have every answer themselves. They make informed decisions by actively seeking input from the people closest to the problem and creating an environment where different perspectives can genuinely influence the outcome.

Ultimately, the accountability for the decision may still sit with the leader, but the insight behind a good decision can, and often should, come from the collective expertise of the team. To me, that is a core part of effective leadership and accountability.

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