Project Management

Please login or join to subscribe to this thread

Vendor Management: Balancing strong relationships and accountability

linkedin twitter facebook   Lessons Learned  
avatar
Srikana Ray
Community Champion
Project Professional, PMP

As project managers and project professionals, we often need to balance strong vendor relationships, contractual obligations, performance expectations, timelines, cost and quality.

What strategies have you found most effective for building strong, collaborative relationships with vendors while still maintaining accountability for deliverables and performance?

How do you handle situations where a vendor is underperforming, missing deadlines, or requesting changes without damaging a relationship that may be important to the project or organization?

I would like to hear your experiences, lessons learned and practical approaches that have worked well for you.

avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Srikana, I would question whether strong vendor relationships and accountability necessarily need to be balanced as competing objectives.
A mature relationship may be strong precisely because difficult performance conversations can happen without becoming adversarial.

For me, the first step when performance deviates is to establish what actually caused the deviation.
A missed milestone may reflect supplier performance, but it may also involve changing requirements, unresolved dependencies, delayed client decisions, or several interacting causes.
Systemic explanation should not become supplier exoneration, but neither should accountability become premature attribution of blame.

I would also distinguish a vendor requesting a change from a vendor underperforming.
A change request may be entirely legitimate and should be evaluated through the appropriate governance process rather than treated as evidence of poor performance.

Perhaps the real test of the relationship is whether both parties can make commitments, deviations, causes and consequences visible, address them proportionately, and escalate when necessary without accountability becoming blame or collaboration becoming avoidance of accountability.

Please login or join to reply

Content ID:
ADVERTISEMENTS

"Managing senior programmers is like herding cats."

- D. Platt

ADVERTISEMENT

Sponsors