saurabh mahajanPMP, ITIL, PRINCE2| vodafonePune, Maharashtra, India
Hello All,
I am currently working on putting in place knowledge management system/process for our project. Would like to know your valuable comment on how should I proceed. As per my EKO (experience, knowledge and opinion) below are the points I thought of
1) Planning for knowledge management
2) Determine what to capture under knowledge management
3) Publishing or disbursement of knowledge.
Please add your comments/suggestions as well to this list.
Thanks and regards,
Saurabh Mahajan Saving Changes...
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Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Jomon JosephService Delivery Manager| CGIBangalore, Karnataka, India
The difficult and most important part of KM is to understand that this is not a measurable objective. it takes some time for you to get returns until then investment with respect to time and data is important. Tools are not important. but to make it a culture is important.
You can concentrate on the building the culture as an important objective.
For each type of industry, we will have to take different strategies to ensure it works correctly. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Jomon,
I worked as IBM PM until 2014 and we had a project management KM system which was working pretty well and had measurable objectives. If I remember well, we had approx 40.000 IBM PM's participating (signed up), so and so many new assets a year, which a rating to each, which were read so many times and re-used. One calculation said, if we re-use an asset in a new project, it saves so and so much time (and money). You see, many meaningful measurements. Each key asset was reviewed by peers when it was accepted and after some years.
The key to success is not only to concentrate on gathering and storing but on classification (last idea: tagging by readers, a like button etc) and finding as well on re-use (put targets on re-use).
Brian MukoyiProjects Manager| J R Goddard ContractingBulawayo, Zimbabwe
Knowledge Management (KM) is the strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of knowledge, insight, content, documents and/or experiences.
From that definition it is clear that a lot is required. Many of the things have been posted by others.
However I will reinforce the following.
It is critical to understand what knowledge will be captured and in what format. In addition the management of the content is critical. It is also critical to identify and capture explicit and tacit knowledge and integrate it into business processes. Other area you need to carefully plan are the knowledge capture, transfer and retention. Once you have these in place your next focus will be developing the policies and processes for measuring and developing human capital. There is also need to develop an interdepartmental knowledge culture. Last but not least you need to benchmark your current KM capabilities and practices for continuous improvement. I would not hesitate to add the last dimension that is succession planning as part of KM. in construction we have lost many of skilled personnel with their knowledge because we have been afraid to plan ahead for such eventualities. Saving Changes...
