Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
In the closing phase, upon final review of performance and creating the closing the report , how do you evaluate the success of the project ? Just in simple steps. Saving Changes...
Ahmed KararProject Engineer| Ministry of Water Resources, Irrigation and Electricity Khatoum, Khatoum/ Jabl Awlia, Sudan
First, early in your project in initiation and planning stages you have to set the project success criteria which could be as follow: > in the Project charter you have measurable objectives, so achieving the completely implies your project 100% success in terms of those main objectives otherwise you have to evaluate to what extend the project have achieved in those objectives and put a percentage. > in the same way you have a bunch of acceptable criteria in your project which could work as success criteria in the closing phase. as examples of those acceptable criteria each requirements in the project has acceptable criteria which will be transformed to be as part of a set of criteria to accept each work package , deliverable or project scope as a whole. then you will repeat the game of achievement percentage as explained above.
the bottom line, in each bit in your project should have an acceptable criterion to evaluate the project success you have to evaluate if the project meets this criterion, and so on for the whole project work. finally, you will come with lot of percentages then to put all percentages you have to use the weighted average which is an average resulting from the multiplication of each component by a factor reflecting its importance. those factors should have been established early as to priority or importance.
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1 reply by Rami Kaibni
Jan 31, 2016 2:29 PM
Rami Kaibni
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Thanks for your feedback Ahmed - What is the success criterion in your project ? This is what I am looking for - Can you list them please.
Saving Changes...
PANKAJ KUMAR JOSHIGeneral Manager| Transrail Lighting LimitedNainital, Uttrakhand, India
Complete scope/deliverable/documentation is verified and handed over.
Project on time & cost.
Customer/sponsor is satisfied.
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1 reply by Rami Kaibni
Jan 31, 2016 2:31 PM
Rami Kaibni
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Thanks Pankaj: This is all great but do you measure for example how many non-conformance reports did you receive ? How many changes did you do ?
I meant to say, all what you said is very true but this is the big picture, do you look at the small details as well in your evaluation ?
Saving Changes...
Khai Ng.IT PMO | IT Project Manager| TTGROUPHanoi, Viet Nam
The success of a project is simply measured by the degree of satisfaction by both sponsor and customer. All key stakeholders also must be accounted to get your fully evaluation.
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1 reply by Rami Kaibni
Jan 31, 2016 2:33 PM
Rami Kaibni
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Nguyen: This is one criteria for measuring success so I understand from what you said is that if the project went over budget but the client was satisfied then you consider your project a success ?
Saving Changes...
Anonymous
Hi Rami
It is a long discussion and it varies based on whose perspective. In combination with the methodology that we have developed in SUKAD (www.sukad.com) we have developed a Four Dimensions Model for Measuring Project Success. This link http://sukadway.sukad.com/project-success-introduction is to the first of many pages on the subject.
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1 reply by Rami Kaibni
Jan 31, 2016 2:34 PM
Rami Kaibni
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Hi Mounir,
This article is great and this is exactly why I raised my question due to the Gaps in identifying Project Success Criteria.
It is not always about satisfaction, money and schedule ... These are the big picture but there are other factors that definitely should be evaluated.
Success of the project is evaluated based on the goals achieved so far. The goal, which are set at the start of the project.
1. Scope
2. Acceptance Criteria
3. Cost
4. Timeline
5. User Experience
are some of the examples. List is custom to project.
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1 reply by Rami Kaibni
Jan 31, 2016 2:36 PM
Rami Kaibni
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Pravin, that's true and you might have missed customer satisfaction as well but as I mentioned to Pankaj, those are the big picture, do you look at the small picture / details ? If yes, what are those details ?
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 31, 2016 1:32 AM
Replying to Ahmed Karar
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First, early in your project in initiation and planning stages you have to set the project success criteria which could be as follow: > in the Project charter you have measurable objectives, so achieving the completely implies your project 100% success in terms of those main objectives otherwise you have to evaluate to what extend the project have achieved in those objectives and put a percentage. > in the same way you have a bunch of acceptable criteria in your project which could work as success criteria in the closing phase. as examples of those acceptable criteria each requirements in the project has acceptable criteria which will be transformed to be as part of a set of criteria to accept each work package , deliverable or project scope as a whole. then you will repeat the game of achievement percentage as explained above.
the bottom line, in each bit in your project should have an acceptable criterion to evaluate the project success you have to evaluate if the project meets this criterion, and so on for the whole project work. finally, you will come with lot of percentages then to put all percentages you have to use the weighted average which is an average resulting from the multiplication of each component by a factor reflecting its importance. those factors should have been established early as to priority or importance.
Thanks for your feedback Ahmed - What is the success criterion in your project ? This is what I am looking for - Can you list them please. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 31, 2016 8:09 AM
Replying to PANKAJ KUMAR JOSHI
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Complete scope/deliverable/documentation is verified and handed over.
Project on time & cost.
Customer/sponsor is satisfied.
Thanks Pankaj: This is all great but do you measure for example how many non-conformance reports did you receive ? How many changes did you do ?
I meant to say, all what you said is very true but this is the big picture, do you look at the small details as well in your evaluation ?
...
1 reply by PANKAJ KUMAR JOSHI
Jan 31, 2016 2:44 PM
PANKAJ KUMAR JOSHI
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Hi Rami: We don't measure anything at closure stage. During monitoring and control process we do check for any non-conformance or any approved change is done or not.
Closure here is generally for final verification of complete scope. As you know in EPC projects closure is the toughest part. They will keep giving you a list of punch points(already verified scope) to comply. Sometime customer will ask for minor gold plating(something which is expected but not clear in scope). This part needs a lot of care but same time you will have pressure from management to collect the final payments.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 31, 2016 9:55 AM
Replying to Khai Ng.
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The success of a project is simply measured by the degree of satisfaction by both sponsor and customer. All key stakeholders also must be accounted to get your fully evaluation.
Nguyen: This is one criteria for measuring success so I understand from what you said is that if the project went over budget but the client was satisfied then you consider your project a success ?
...
1 reply by Khai Ng.
Feb 01, 2016 10:03 AM
Khai Ng.
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Rami, you know, projects are rarely completed in/on time, budget, with 100 percent meet customers' requirements unless we did over estimate time and cost with limit number of very SMART requirements. Of course, all criteria must be specified and are carefully measured and assessed during project execution to know if we meet project/ phase objectives, but in the end, the satisfaction of key stakeholders then decides the project is succeed or not.
I said "the satisfaction of not only customer but also the sponsor. In addition, we need to care about the satisfaction of other key stakeholders". Some projects complete meet all of their objectives but customer refuse the results as they don't need them anymore, the products are useless for their business just because of business changes after that. Some projects satisfy customer but not sponsor and also other key stakeholders. In my point of view, a project is considered to be truly succeed when it satisfy all parties and its' product bring benefit to all in the long run. So, we often say "the degree of success" a project has is...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Hi Mounir,
This article is great and this is exactly why I raised my question due to the Gaps in identifying Project Success Criteria.
It is not always about satisfaction, money and schedule ... These are the big picture but there are other factors that definitely should be evaluated. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 31, 2016 11:00 AM
Replying to Pravin Kumar Shrivastava
...
Success of the project is evaluated based on the goals achieved so far. The goal, which are set at the start of the project.
1. Scope
2. Acceptance Criteria
3. Cost
4. Timeline
5. User Experience
are some of the examples. List is custom to project.
Pravin, that's true and you might have missed customer satisfaction as well but as I mentioned to Pankaj, those are the big picture, do you look at the small picture / details ? If yes, what are those details ?
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