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Adding Value to the Customer

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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
The poll to Project Managers, had let me to research on "Adding Value to the Customer", if you are a project manager and want to share, suggest or enlight something around this topic, I would be grateful for that.

1. What is value? What is a Customer? What is adding value to the customer for you?
2. How does the theory defines 'adding value' to your customers?
3. Ways to Create Added Value for Customers
4. Myths about adding value for customers
5. Have you had experience adding value to one of your customers?

Links to further research?

These are the questions in the Poll, the first cut was made with the first 50 participants.
Q: Which of these three Topics you Consider most Interesting to Investigate? http://www.projectmanagement.com/polls/333...to-Investigate-

D: Which of these three Topics you Consider most Interesting to Investigate? http://www.projectmanagement.com/discussio...to-Investigate-
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Rashed Al Hammadi VP, Project Division| Abu Dhabi National Oil Company - ADNOC Abudhabi, United Arab Emirates
Jun 17, 2016 7:43 AM
Replying to George Lewis
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1. What is value? What is a Customer? What is adding value to the customer for you?
2. How does the theory defines 'adding value' to your customers?
3. Ways to Create Added Value for Customers
4. Myths about adding value for customers
5. Have you had experience adding value to one of your customers?
First of all thank you for the opportunity to share with you my humble thought.

* Adding value to a customers is not only meeting their expectation but also more than that. if you are doing a project for "x" customer, he shall have certain expectation as an output from this project.. how do you communicate professionally with the customer, how to report the progress to him, how professional are you dealing with new scope, and how professional are delivering the project are "VALUEs" added.
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Lawrence Obi
Hi George

I will use one of my experiences on a project I implemented for a large super market.

Super Market A have been experiencing challenges reconciling their sales on a daily basis which where done through the point of sale devices. my organisation was already delivering value to this customer by providing a device for ease in payment collections, but in doing this we created another level of issues for the customer. So I will say value add to a customer is not what you feel the customer needs as seller but what the customer feels will add value to his business or make life easier for him, sometimes in offering solution to a customer we fail to see the holistic solution from what the customer wants but what we feel the customer will like.

How do we create value for a customer
I feel we need to seat with the customer and understand the customer requirement and get the required input from the customer.
Agree with the customer on his requirements.
follow what was agreed in delivering.
Don't add what you feel will make the product more better during execution except you get clearance/approval from the customer and the impact and risk is measured and agreed.
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Nandkishor Khidkikar Project Manager Engr/Technical Manager Currently Seeking New Opportunities| CSSGB & Applied Project Management at University of California Irvine GPA 4.0 Norwalk, Ca, United States
In my experience, exploring total customer requirements, analyzing the technical and other requirements, understanding the requirements and addressing all requirements on timely basis lays foundation for improved customer relationship leading to creating value for customer. Customer satisfaction is the prime aspect of any business venture which fuels growth.
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1 reply by George Lewis
Jun 25, 2016 10:46 AM
George Lewis
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Nand, thanks for sharing your experience....

So it's seems that you consider "Quality" as the primary means of adding value.... ?
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
Jun 24, 2016 11:14 PM
Replying to Nandkishor Khidkikar
...
In my experience, exploring total customer requirements, analyzing the technical and other requirements, understanding the requirements and addressing all requirements on timely basis lays foundation for improved customer relationship leading to creating value for customer. Customer satisfaction is the prime aspect of any business venture which fuels growth.
Nand, thanks for sharing your experience....

So it's seems that you consider "Quality" as the primary means of adding value.... ?
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Shivaram Y.S Director| Vivin Synergy Sharjah, Sharjah, United Arab Emirates
As the Project / Product development takes place, on an ongoing basis, the exchange of knowledge and understanding that develops for long term benefits of the customer; so that customer can improve his operations, improves his body of knowledge, employees of customers become better and better with the way they handle safety, quality, schedule and budget, improve their products with the help of the service / project developer or provider is value addition. Suzuki builds small quality cars in India and sells it worldwide is an example of value addition. Auto ancillaries across the world source their parts from Indian subsidiaries is value for it's customers. Lever Brothers obtains huge revenue and profits from Indian operations is an example of value addition and we can go on and on...
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