Shivaram Y.SDirector| Vivin SynergySharjah, Sharjah, United Arab Emirates
Major customers are looking for certified PMI's coming from Contractors as people with lots of value addition to their projects, and they know that PMP's use best practices in the industry which benefits all stakeholders (Internal & External). I encourage internal stakeholders to be clear with customers with respect to status, issues, lessons learnt from past projects, solutions, and feedbacks. Hope this helps in stakeholder management better. Saving Changes...
Mutaz AliSimulation Specialist | mobilyRiyadh, Riyadh, Saudi Arabia
by using the processes & knowledge areas of project management according to the customer requirements Saving Changes...
Manisha NigamSenior Consultant| Design Convergence (www.designconvergence.co.in)Greater Seattle Area, United States
I worked for a product company for developing and deploying 4G/LTE solutions and got in contact with customers (OEMs), who were very technical, deep to the core, even their senior managment. In such cases Project / Program Management adds value to customer via
1. Having a well defined & agreed Roadmap & Release plans with detailed mapping with requirements
2. Efficient Release and Communication management (timely and accurate), Have good dashboards to show progress, risks etc to get internal stakeholder's and customer's confidence & committment.
3. Accurate Forecasting and proactive Risk Management
4. Effective Change Management. In case of new technologies, to outshine your competition and go early in market, market changes demand changes in product and here managing them is the key
5. Good negotiating skills are required to get the required resources and outcomes in time, with internal teams, sr mgmt, partners or 3rd party vendors and customers.
Stakeholder Managment is the KEY Saving Changes...
NOLUNDI TIYAProgramme Manager (Southern Africa Portfolio)| Old Mutual GroupCenturion, Gauteng, South Africa
For me, adding value to a customer means ensuring that at all times, the project is still aligned to the business objectives for implementing the project and also ensuring that the end product meets or exceeds the customer expectations and requirements. Yes, it's the Project Manager's responsibility to manage scope, costs, relationship, quality, etc. But at the end, the value will be realised if the business objectives are still aligned to and the project delivered meets the client needs.
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1 reply by George Lewis
Jul 05, 2016 8:06 AM
George Lewis
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Nolundi - Thanks for your input, but isn't managing project constraints our Job as PM's, I respect your answer, but I understand as added value as something more.
Project Management adds value by the utilization of the PMI framework, tools & technique that when utilized, provided a high degree of confidence that the project will meet its objectives.
Without project management, there is an extreme risk of project failure. The odds are much better with it.
I second that. That's the most important point where a PM adds value. If you're in a hybrid role or not, staying aligned to the business objectives is another point. If you're not in a hybrid role, you have at least the duty to show where deviation of business objectives takes place - and cooperate with BA to find necessary measures. Saving Changes...
Steve Swiftowner| Silver OttersSt Kilda, Vic, Australia
The answer to this question will depend on the relationship one has with the client.
Perhaps it's the processes. Questioning a client about their objectives. Being another set of ears and eyes. And experience. A good PM brings a lot to the table. So rather than look for one defining thing that adds value, perhaps it's the sum of the parts. A good team is about value adding at ever opportunity and a PM / client relationship at it's best is a team.
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1 reply by William Lewis
Jul 04, 2016 10:51 PM
William Lewis
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Steve, I agree, but how do you build the relationship with the client so that you become that extra pair of eyes and ears?
Saving Changes...
William LewisDivision Manager| RJP Consulting GroupMeadowbrook, Pa, United States
Jul 04, 2016 8:32 PM
Replying to Steve Swift
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The answer to this question will depend on the relationship one has with the client.
Perhaps it's the processes. Questioning a client about their objectives. Being another set of ears and eyes. And experience. A good PM brings a lot to the table. So rather than look for one defining thing that adds value, perhaps it's the sum of the parts. A good team is about value adding at ever opportunity and a PM / client relationship at it's best is a team.
Steve, I agree, but how do you build the relationship with the client so that you become that extra pair of eyes and ears? Saving Changes...
Edgar GerkeManager Large Scale Solutions| Datagroup Business Solutions GmbHBonn, Germany
Helping the customer to refocus on the goal, getting that structured and detailed enough to enable an assessment of the current situation and how to move on. Giving the customer solution proposals how to handle issues or risks, as well as how to turning such events into opportunities. Enabling the team to working together more closely and towards the goals. Saving Changes...
Pranay RanjanProgram Manager| Booking.comPune, Maharashtra, India
One of the pre-requisites would be successful completion of respective project under customer's strategic program.
Post that to add value to the program and to customer as well. This may not necessary mean alignment under respective process groups in each project, however it needs that strategically and financially where customer wants to reach (per roadmap) and guide the customer on your challenges, lessons learns and consultation over what needs to be done next (strictly in terms of functional department of the customer and impacting project deliverables) for advantage in the market.
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1 reply by George Lewis
Jul 05, 2016 8:10 AM
George Lewis
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Pranay - You GOT IT! This is the reasoning behind the question.
Any more inputs? There is a lot of scientific information regarding this topic, so much to even handle. It's a very interesting topic.
Enjoy your comment.
Saving Changes...
George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
Jun 26, 2016 6:06 PM
Replying to Niraj Kumar
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George,
All the answers above are good for you to think through the value creation topic. I will add one from my experience: talk with your customers and find out what their biggest business problems are, then think how you can solve their problems. You add value to a customer if your work solves their problems. All the best!
Niraj - Thanks for your input... Great words Saving Changes...
"Humanity has advanced, when it has advanced, not because it has been sober, responsible and cautious, but because it has been playful, rebellious and immature."
