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1. Scope, Time & Cost
3. Customer Satisfaction
1- Project Success Percentage.
2- Budget & Schedule Baselines.
3- Customer Satisfaction.
1. Customer satisfaction
2. Cost and Schedule Performance Indices
3. Employee satisfaction
Questionnaire based on various parameters with weightage and ratings awarded. Questions could vary from their individual take on the practices, workload, stress levels, grievances, opportunities, level of involvement etc.
Other than that these can also be addressed in 1x1, and appraisals.
1) Overall CPI & SPI of portfolio of projects
2) Acceptability of completed projects by customer
3) Your market share/new projects against competitors in given market condition
The effectiveness of project management is in achieving the objectives. The objectives vary from organization to organization. It could be on-time delivery, under budget, brand value, customer satisfaction, etc.
Normally the objectives are given priority to facilitate decision making and trade-offs. For some organizations new customer acquisition may be higher priority and may be willing to give up on profits. In a situation like this, the organization may decide to exceed the project budget to achieve higher customer satisfaction. This doesn't mean the project management process & practices are ineffective in controlling the project cost.
In short, decide what are the top 3 objectives of the organization and find out if the projects are producing the results to meet those objectives to assess the project management process & practices effectiveness.
Its very good question and thanks for asking.
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