Project Management

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How do you handle protected stakeholders?

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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
It's always nice to deal with cooperative stakeholders that want the project to succeed as much as you do. But what about those really antagonistic, negative and non-cooperative stakeholders more senior than your sponsor who seem to be protected by the organization no matter how bad they behave, and no matter how much you try to build a relationship with them? How do you personally handle that situation?
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 07, 2018 11:06 PM
Replying to Anish Abraham
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I hear you Sante, I still remember when a senior executive asked me to hold on to implement the project until a particular stakeholder retire from service.
wow, how long did you have to wait?
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Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
Mar 07, 2018 11:06 PM
Replying to Anish Abraham
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I hear you Sante, I still remember when a senior executive asked me to hold on to implement the project until a particular stakeholder retire from service.
Almost 5 years
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1 reply by Sante Delle-Vergini, PhD
Mar 08, 2018 5:01 PM
Sante Delle-Vergini, PhD
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Now that's patience! I hope you handled it ok :-)
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Mar 07, 2018 10:20 PM
Replying to Sante Delle-Vergini, PhD
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Rami, early engagement is a good one, as it does mitigate the risk of nightmarish stakeholders infecting the project.
And sudden unexpected changes at a later stage.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Mar 07, 2018 10:18 PM
Replying to Sante Delle-Vergini, PhD
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Krion, avoidance is a good option, as long as the stakeholder is benign and not trying to sabotage the project.
Then I follow Patrick Swayze's line from Roadhouse - "Always be nice, until it's time to NOT be nice..."

Kiron
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1 reply by Sante Delle-Vergini, PhD
Mar 08, 2018 5:02 PM
Sante Delle-Vergini, PhD
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All of the movies we love are from last century lol. Even the original Matrix just beat out this century.
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Kevin Drake Perth, Western Australia, Australia
Avoid or give him the lead to show off as long as the project gets delivered.
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1 reply by Sante Delle-Vergini, PhD
Mar 08, 2018 5:03 PM
Sante Delle-Vergini, PhD
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Give him enough rope you mean Kevin ;-)
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Scott MacDonald Director Rapid Response and Mechanical Engineering| Panavision Van Nuys, Ca, United States
In my case I try to remember that those stakeholders may have conflicting agendas. The best you can do is keep them inside the goalposts by having good approved project definition and scope. My two cents.
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1 reply by Sante Delle-Vergini, PhD
Mar 08, 2018 5:04 PM
Sante Delle-Vergini, PhD
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Very pragmatic Scott. I like the analogy of keeping them inside the goalposts; akin to keeping your friends close, and your enemies closer.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 07, 2018 10:41 PM
Replying to Karan Shah
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In such scenarios, apart from the risk of project failure, there is a risk of further financial implications in damage claims and loss of reputation and goodwill.

As Kiron says, the first step would be to protect the project. But I would also recommend collecting and consolidating all evidence of the project being on track (or, if not, the true reasons why the project is not on track).

Safeguarding the project, the organisation, and the project team should hold a high priority in such cases.

In short, such scenarios are a project risk that have to be accepted and have response strategies planned for.
Good points Karan, thanks.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 08, 2018 12:04 AM
Replying to Anish Abraham
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Almost 5 years
Now that's patience! I hope you handled it ok :-)
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 08, 2018 6:32 AM
Replying to Kiron Bondale
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Then I follow Patrick Swayze's line from Roadhouse - "Always be nice, until it's time to NOT be nice..."

Kiron
All of the movies we love are from last century lol. Even the original Matrix just beat out this century.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 08, 2018 6:39 AM
Replying to Kevin Drake
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Avoid or give him the lead to show off as long as the project gets delivered.
Give him enough rope you mean Kevin ;-)
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