PMXPO 2014

April 24th, 2014 | Online

ProjectManagement.com is excited that its annual (and free) virtual conference and exhibition went so well! With great sessions and more attendees than ever, it was the perfect opportunity to learn, network, earn PDUs and gain valuable knowledge all from the comfort of your home, office--or home office. If you missed the live event on April 24, you can still catch the presentations on-demand here! The day featured six sessions full of enlightening project management lessons covering important issues in spaces like IT strategy, agile PM, portfolio management, PMOs and Visual PM. And our keynote this year was a marvelous session sure to make you a heroic PM!

Who Is My Customer? And What's My Relationship?

by Mark Mullaly, Ph.D., PMP

It is difficult for project managers to know, at times, who our customer actually is. Is someone a customer just because they are a stakeholder? Or, worse, is someone a customer just because they want to have a say in what your project does and how it is delivered? One hopes--if only for our sanity--that this isn't the case.

Rethinking CRM

by Michael Wood

It appears that not much has changed in regard to customer relationship management success. Despite the advances in data analytics, predictive modeling and Big Data mining, the harsh reality is that the drivers of CRM have essentially remained unchanged. As we approach the halfway mark of the new millennium’s second decade, isn’t it time to rethink CRM?

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"Who are you going to believe, me or your own eyes?"

- Groucho Marx

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