Change HEADWAY: Verbal Hand Grenades: Words and Their Impact on Change

 

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Even when speaking the same language, we all interpret words in our own way, with our own filters and supported by our personal or organizational context. We sometimes forget that others may define or react to the exact same word much differently than we do. In addition, organizations and areas within organizations may use and interpret the same word differently, depending on the context. As project managers, we don’t always understand the impact various contexts and these different interpretations can have on an organization’s ability to successfully implement change. As such we may find ourselves dodging verbal hand grenades – terms that can blow our organizational change projects right out of the water! 

In this webinar we will explore the importance of words in change projects and the unintended impact they can have. We will consider tips for recognizing when a hand grenade has been launched (usually inadvertently) , as well as a key recovery strategy for when the wrong word takes a project off course and gets in the way of implementing change.

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