The Agile Enterprise: Enterprise Agile Metrics Part 3: Measuring Outcomes

As agile delivery reaches its peak, Agile Metrics is still an emergent topic. Most Agile teams with 4-5 years of practice who are ready to progress to a more mature delivery approach and/or attempt larger and more complex products and projects find that the metrics used by the team in their journey to agility are often challenged at the project level and beyond.

"Scaled" Agile frameworks started using traditional Lean Six Sigma metrics, looking at the delivery from the customer point of view and the outcome of the project rather than the output of a development team. Most "traditional" Agile metrics are relative metrics - very useful for a small team but not very useful for the end-user. Once the project deliverables are sent to the customer, metrics, such as story points, velocity, and burndown, become irrelevant. Moreover, even the delivery approach (predictive, adaptive, or hybrid) becomes irrelevant.

This webinar is based on the author's experience using the Lean Six Sigma DMAIC framework for Process Improvement for software development projects with a focus on M (Measure).