Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

  Quality   Using PMI Standards  

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Overview

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.50 0.50 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.50 0.50 Power Skills 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Business Acumen 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.00 0.50 0.50 Total 1.00 1.00 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.00 1.00 1.00

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Acknowledgements: Marjorie Anderson and Derrick May