Exceller dans la négo avec les parties prenantes

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Topics: Communications Management, Leadership

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PMI Membership
$129 /year

(plus $10 application fee)

Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more

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Premium Content

PMI Membership
$129 /year

(plus $10 application fee)

Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more

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Overview

This webinar is being presented in French and is hosted by the PMI Montreal Chapter.

Il s’agit d’une conférence où chacun des participants sera amené à réfléchir à comment il peut apprendre à négocier et à faire face à des objections tout en maintenant la qualité de la relation avec son interlocuteur. Le participant identifiera comment gérer efficacement ses émotions et comment communiquer de façon authentique et efficace dans un contexte où le client interne ou externe, fournisseur ou employé est difficile et parfois même irrespectueux (au téléphone et en personne).

Durant cet atelier de 60 minutes, le participant

• Connaitra les éléments-clés d’une négociation réussie
• Apprendra comment identifier les différents types de clients/collaborateurs/employés difficiles
• Aura un plan d’action pour mieux gérer ses émotions et conserver sa vitalité et son engagement malgré les situations conflictuelles

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC Ways of Working 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Power Skills 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Business Acumen 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Learn about earning PDUs on ProjectManagement.com

Acknowledgements: Marjorie Anderson, Marie-Hélène Thouin and A Jeannot