How much time do we waste thinking about, avoiding or worrying about conflict and what does that do to your work environment? Conflict does not generally go away unless you actively manage it. The conversations are not always easy, but getting a resolution feels good, especially if you both walk away satisfied. In the webinar, we will explore how to have productive conversations and provide you with a framework where you can be successful in winning a resolution.
Attendees will be better equipped to manage conflict in a structured way, apply principled negotiations effectively to focus on winning a resolution and learn to identify their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation.
NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.
Acknowledgements: Kimberly Whitby and Derrick May