Mastering the Art of Having Difficult Conversations – Part 2
Please join this webinar only if you listened to Part 1 https://www.projectmanagement.com/videos/537978/Mastering-the-Art-of-Having-Difficult-Conversations---Part-1) as we will continue our conversation on how to structure a difficult conversation through communication, environment, relationships and then make a framework to launch a productive conversation that leads to action. We will also launch off of the ideas presented in conflict resolution: https://www.projectmanagement.com/videos/518330/Conflict-Resolution
- You will learn how to use communication to more effective deliver your message where the person receiving the message does not go into a defensive posture
- You will learn to create an environment where people feel safe to say anything - which leads the issue you are discussing from a conversation to an action
- You will learn that relationships get stronger after hard conversations IF you land them correctly
- You'll learn a starting point to structure the conversation so it is goal-oriented
NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.
Acknowledgements: Kimberly Whitby and Derrick May