Mastering the Art of Having Difficult Conversations – Part 2

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(plus $10 application fee)
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Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
57m 57s
Duration
1.00
PDUs
6,521
Views

Overview

Please join this webinar only if you listened to Part 1 https://www.projectmanagement.com/videos/537978/Mastering-the-Art-of-Having-Difficult-Conversations---Part-1) as we will continue our conversation on how to structure a difficult conversation through communication, environment, relationships and then make a framework to launch a productive conversation that leads to action.  We will also launch off of the ideas presented in conflict resolution: https://www.projectmanagement.com/videos/518330/Conflict-Resolution

Learning outcomes:

  • You will learn how to use communication to more effective deliver your message where the person receiving the message does not go into a defensive posture
  • You will learn to create an environment where people feel safe to say anything - which leads the issue you are discussing from a conversation to an action
  • You will learn that relationships get stronger after hard conversations IF you land them correctly
  • You'll learn a starting point to structure the conversation so it is goal-oriented

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
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Acknowledgements: Kimberly Whitby and Derrick May

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