Empathy when Eliciting User Knowledge

Featuring Dave Davis Central Ohio Chapter +2, and Lynda Carter - June 15, 2023

Overview

Elicitation of knowledge is a human interaction. In order to be effective, a project professional must understand the view of the knowledge worker on approaching the session(s). We will discuss human relationship components and how they dictate the environment. We will look at the elicitation cycle and how the project professional needs to use empathy to optimize this cycle. Finally, we discuss the culture intelligence environment and how it impacts the use of empathy to help the knowledge worker feel safe in the discussions.

Learning Objectives

Elicitation of knowledge is a human interaction. In order to be effective, a project professional must understand the view of the knowledge worker on approaching the session(s). We will discuss human relationship components and how they dictate the environment. We will look at the elicitation cycle and how the project professional needs to use empathy to optimize this cycle. Finally, we discuss the culture intelligence environment and how it impacts the use of empathy to help the knowledge worker feel safe in the discussions.

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