Empathy when Eliciting User Knowledge

  Integration Management   Leadership   Requirements Management   Teams  

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Overview

Elicitation of knowledge is a human interaction. In order to be effective, a project professional must understand the view of the knowledge worker on approaching the session(s). We will discuss human relationship components and how they dictate the environment. We will look at the elicitation cycle and how the project professional needs to use empathy to optimize this cycle. Finally, we discuss the culture intelligence environment and how it impacts the use of empathy to help the knowledge worker feel safe in the discussions.

Learning Objectives

Elicitation of knowledge is a human interaction. In order to be effective, a project professional must understand the view of the knowledge worker on approaching the session(s). We will discuss human relationship components and how they dictate the environment. We will look at the elicitation cycle and how the project professional needs to use empathy to optimize this cycle. Finally, we discuss the culture intelligence environment and how it impacts the use of empathy to help the knowledge worker feel safe in the discussions.

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Empathy when Eliciting User Knowledge

PREMIUM presentation

by David Davis, Lynda Carter

Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Power Skills 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.00 1.00 1.00 Business Acumen 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.00 1.00 1.00

Learn about earning PDUs on ProjectManagement.com

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Acknowledgements: Kimberly Whitby