Best Practices in Stakeholder Management: Lessons from Engaging Patients and Families in Healthcare

  Stakeholder Management  

There is growing evidence that purposeful patient and family engagement is fundamental to transforming areas of the health system, including policy, care delivery, research, and education. It is well-recognized that partnering with patients, families, and caregivers offers unique insights that can lead to improvements in health care, and health systems, that better meet their needs. However, they are often poorly engaged as a stakeholder group.

This webinar will explore how successful stakeholder management in healthcare has, and can, lead to higher-quality care, improved patient outcomes, and increased staff satisfaction. I will offer lessons learned and best practices for sustainable stakeholder management, tools to measure and evaluate your stakeholder management activities, and recommendations to enable meaningful partnerships with the people we serve in healthcare. While the examples pertain to a healthcare setting, the tools, best practices, and recommendations will be transferable to other settings and sectors.

This webinar will explore how successful stakeholder management in healthcare has, and can, lead to higher-quality care, improved patient outcomes, and increased staff satisfaction. I will offer lessons learned and best practices for sustainable stakeholder management, tools to measure and evaluate your stakeholder management activities, and recommendations to enable meaningful partnerships with the people we serve in healthcare. While the examples pertain to a healthcare setting, the tools, best practices, and recommendations will be transferable to other settings and sectors.