Using Adaptive Approach to Drive Public Sector Projects - The Estonian eResidency Case

  Government   Innovation  

This webinar is about adaptive government projects, and it is hinged on the ways of working on the PMI talent triangle.  Government is increasingly embracing the adaptive approach to manage public projects. This has resulted in a shift from the traditional style of service delivery towards a citizen-centric approach that delivers value. One of such projects is the Estonian eResidency project. Our research focused on gaining insights into the perception of users (eCitizens) of the exceptional Estonian eResidency. Findings revealed that eResidents perceive government as a transactional service platform, as well as a member state and expressed a sense of belongingness.

Learning Outcomes:

1. Innovation in the public sector enables government to meet citizens where they are
2. Empower citizens to co-create public projects with government as a platform
3. How adaptive government projects can provide value to citizens at home and across its national borders
4. How extension can further create a spill over of good governance values to other parts of the world

This webinar is about adaptive government projects, and it is hinged on the ways of working on the PMI talent triangle. Government is increasingly embracing the adaptive approach to manage public projects. This has resulted in a shift from the traditional style of service delivery towards a citizen-centric approach that delivers value. One of such projects is the Estonian eResidency project. Our research focused on gaining insights into the perception of users (eCitizens) of the exceptional Estonian eResidency. Findings revealed that eResidents perceive government as a transactional service platform, as well as a member state and expressed a sense of belongingness.