Microsoft CSS Case Study for OPM3

 

This OPM3 case study uses material from the forthcoming book Using OPM3. At Microsoft, the Customer Service and Support division has made this link between strategy management and customer-facing teams by transforming its portfolio management capability. This case study will describe several phases of this transformation, including how it aligns with OPM3--and how OPM3 is providing guidance for ongoing improvement.

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