Best Practices When Dealing With Critical Situations

  Communications Management   Risk Management   Stakeholder Management   Knowledge Shelf  

Abstract
The success of a project depends on several variables such as the effectiveness of the project team, the involvement of the stakeholders, adherence to scope and budget, etc. However, even the best-run project can run into critical situations that can derail the project if not properly managed. While most project managers are great at managing projects, they often face challenges when confronted with critical situations. This paper examines best practices for effectively managing critical situations, with a focus on the IT industry. The best practices presented in this paper have been developed, refined, and successfully utilized at a major software and services company.

Introduction
It is not uncommon for IT projects to run into roadblocks. Some of these situations may be serious enough to jeopardize the project timelines, possibly leading to increased cost, a reduction in project deliverables, and ultimately, a negative impact on customer satisfaction.

When critical issues impact a project, how are project managers expected to react? How should a project manager structure his or her communication during a crisis? What behaviors of a project manager can further deteriorate the situation?

During a crisis, all eyes are on the project manager. It is important that project managers have a good grasp of crisis management skills and understand the methodology to …

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