Are You Effectively Measuring the Right Success Metrics?

Michael R. Wood is a Business Process Improvement & IT Strategist Independent Consultant. He is creator of the business process-improvement methodology called HELIX and founder of The Natural Intelligence Group, a strategy, process improvement and technology consulting company. He is also a CPA, has served as an Adjunct Professor in Pepperdine's Management MBA program, an Associate Professor at California Lutheran University, and on the boards of numerous professional organizations. Mr. Wood is a sought after presenter of HELIX workshops and seminars in both the U.S. and Europe.

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Topics: Risk Management, Scope Management, Stakeholder Management, Teams, Using PMI Standards

PMI’s new A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –Seventh Edition is a major step forward in transitioning from a pure process-focused framework to one that is principle based. A major improvement to the framework is the introduction of “Performance Domains.” PDs provide a way of thinking about how PMOs and project teams deliver value throughout the project oversight and delivery process.

The current eight performance domains are:

1. Stakeholders (relationship, engagement and expectation management)
2. Teams (health and performance)
3. Development Approach & Life Cycle (process of building)
4. Planning (defining what needs to be done)
5. Project Work (assignments and tasks)
6. Delivery (deploying the project into operations/use)
7. Measurement (ways to quantify, monitor and track progress and outcomes)
8. Uncertainty (identifying and mitigating risk/dealing with unknowns)

Collectively, these domains address all aspects of managing projects from inception through the delivery of the expected outcome. To be effective, the PMO needs to define the success metrics it will use in context to determining how well each project and the overall PMO organization is delivering value within and across the performance domain framework.

The PMO might also want to weight each PD in terms of how important it is in …

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