How to Build Stakeholder Confidence Despite a New Engagement

Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.

  Communications Management   Consulting   Stakeholder Management  

There is nothing like the excitement associated with starting a new project as a consultant at a new organization. The excitement often comes with some trepidation over the unknowns associated with working with new groups and new work environment.

Reduce your stress by incorporating steps to avoid problems and to set yourself up as a competent partner. You will need to:

• prepare your confidence-building message
• determine questions to ask to help you understand the work environment and its weaknesses

Here are some examples of stakeholder groups and their particular concerns that you can address effectively using the two steps above. Every project has different stakeholder groups, so a variety of examples (as provided here) can be applied to any you encounter.

Operations
Concerns: Operations leads and related managers are concerned with avoiding disruption of steady operations. They want to avoid the loss associated with interference with productivity and performance.

• Your initial message should express the importance of avoiding disruption to operations. If you know enough about your project, hit some highlights about how you will avoid this.
• Follow up with questions about specific concerns or pain points they have. Often, you will find that changes are communicated to them too late or there are too many changes at once.

Operations Support Tech
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