Project Management

The Elements of Team Interaction, Part 1

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by Lynda Bourne

I’ve always thought the McKinsey 7-S framework is one of the most effective approaches for understanding team interaction. Originally focused on large organizations, the concepts are equally valid for smaller groups, such as project teams. Let’s take a look.

Developed in the early 1990s by McKinsey & Co. consultants Thomas J. Peters and Robert H. Waterman, the basic premise of the McKinsey 7-S framework is that there are seven internal aspects of an organization that need to be aligned for a company to succeed.

These elements are considered either “hard” or “soft”. The hard elements are easier to define, and management can directly influence them. They are:

  • Strategy: The agreed-upon approach to accomplishing the project’s objectives
  • Structure: The way the project team is organized, including who reports to whom
  • Systems: The tools, techniques, and processes used by the team to execute the strategy

The project’s strategy shapes the other hard elements, as the systems and structures used by the team need to support the implementation of the strategy — not work against it. The optimum structures and systems used in an agile project will be quite different, for example, than those used in a more traditional project.

The soft elements are more difficult to define, measure and document because they are influenced by personalities and company culture. They are:

  • Style: The behavior patterns of the team, how people interact, and their approaches to leadership and authority
  • Staff: The makeup of the team — “having the right people on the bus,” as Jim Collins writes in his book Good to Great
  • Skills: The existing skills and competencies of team members

The soft elements are probably more important than the hard elements. When you have a team made up of the “right people” (staff) with the “right skills” working in the “right way” (style) to achieve a shared vision, deficiencies in strategy, structure and systems can be mitigated.

At the center of both the hard and soft elements are Shared Values — the core values of the team that are evidenced in its culture and general work ethic.

As shared values change, so will all the other elements. But when all seven elements are aligned they have enormous power to generate project success.

Have you used the McKinsey 7-S model or something similar on your projects? How can this type of approach help drive team performance improvements?


Posted by Lynda Bourne on: March 24, 2017 06:57 PM | Permalink

Comments (16)

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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
Interesting, thank you. I have not heard of this model before. Appreciate the article.

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Eduin Fernando Valdes Alvarado Project Manager| F y F Fabricamos Futuro Villavicencio, Meta, Colombia
Very good, thanks

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Anupam India
Thanks for sharing

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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Good Post Lynda.

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Nasrullah Mohammed Portfolio Manager| Advanced Electronics Company Riyadh, Riyadh, Saudi Arabia
Interesting post. Thanks

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Lynda Bourne Director, Professional Development| Mosaic Project Services Pty Ltd South Melbourne, Vic, Australia
Thanks for the feedback - 'Part 2' will be ready for posting mid-week.

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Eduin Fernando Valdes Alvarado Project Manager| F y F Fabricamos Futuro Villavicencio, Meta, Colombia
Thanks Lynda

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Oudini K Project Manager| Power Generation Bouira, Algeria
interesting , Thx

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Mudassar Khan Program (Project )Manager| Woodward Canada Inc Peterborough, ON, Canada
Interesting thanks for sharing

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Ed Tsyitee Jr Consultant | Consultant Tucson, Az, United States
I learned about this model studying human resources. This is a great visual aid when forming the team, and helps provide a guideline when acquiring team members. Thanks for sharing.

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Lynda Bourne Director, Professional Development| Mosaic Project Services Pty Ltd South Melbourne, Vic, Australia
Part 2 of this post is live at https://www.projectmanagement.com/blog-post/28273/The-Project-Manager-s-Influence--Part-2

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Karthik T Senior Engineering Manager| Nike Bangalore, Karnataka, India
Thanks for sharing

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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
I use it to perform enteprise analysis (now needs analysis or strategy assessment depending if you read the IIBA or the PMI) wich is the first step in business analysis mainly to find business needs. Time ago I published an article about the practical use of it in a practical way as a mean to analyze the business architecture. That article was published by the IIBA and the PMI as "best practice for business analysis". So, you can use it to analyze your business architecture that is a critical component inside the enteprise architecture.

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Tamiki TAKAYASHIKI Tokyo, Japan
Very interesting, Thank you.


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Shridhar Shukla PM I| Technology Ind, India
Excellent..

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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Thank you for introducing us to the 7-S framework. It is certainly new to me. I can see the value it can bring in one's thinking and execution.

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