Is your project information system of record the grapevine?
From the Easy in theory, difficult in practice Blog
by Kiron Bondale
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I'm a firm believer that a pragmatic approach to organizational change that addresses process & technology, but primarily, people will maximize chances for success.
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I’ve written a few posts about the challenge of achieving compliance with consistent project management practices.
Today's focus is the Project Information System of Record (I’ll let you get a Bart Simpson-level kick out of the obvious four letter acronym!). For those of you that are not from an IT background or have not heard this term before, Wikipedia manages to sum it up quite well as being the authoritative data source for a given piece of information.
When project management procedures are properly institutionalized and these procedures are supported or automated by appropriate systems (read Vaughan Merlyn’s post on the topic of appropriate tools) the Project Management Information System becomes the Project Information System of Record.
Executives treat project information gathered through the grapevine or in elevator conversations as hearsay, and they go to the PM Information System to understand what’s really going on. That message percolates through the ranks of stakeholders, sponsors and project teams such that the staff responsible for entering and updating project data in the PM Information System know that they need to keep the information A) Current and B) Accurate.
On the other hand, when executives ignore the PM Information System and readily accept project information through other means, they are sending the clear message that the PM Information System is a pale substitute for the grapevine.
The mantra for PM Information Systems should be “If executives swear by it, compliance should follow”.
(Note: I did NOT hear this article on the grapevine back in December 2009 when it was originally published on kbondale.wordpress.com)
Posted on: January 16, 2019 07:00 AM |
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Comments (11)
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John Farlik
Program & Project Management| SPX FLOW
Waxhaw, Nc, United States
Kiron,
Thanks as always for your thoughtful content. When I was reading your post I was struck by the conversational nature of some of the project "records" you spoke of. A while back I viewed a partial webinar or book review on "The Social Project Manager". It was content on pm.com, but I can't find who the author is. It really resonated with me that we are in the world of instant information, and that if we can find a way to make those conversations a matter of project record it would be beneficial to the team.
Have a great day!
jtf
Thanks John - the use of collaborative team chat tools like Slack is intended to take us in that direction. Many organizations will have logging and data retention enabled for such chats so they can definitely serve as a living book of record.
Anish Abraham
Privacy Program Manager| University of Washington
Auburn, Wa, United States
I agree with your mantra, Kiron and thanks for sharing this article.
RAJESH K L
Project Manager, PMP| Bharat Electronics, Bengaluru, India
Bengaluru, Karnataka, India
I find it somewhat frustrating that while tools like Slack, Skype for Business, and Teams have made it easier than ever to create a living project record, it appears that the grapevine is still the most widely used information distribution system.
Thanks Rajesh! Agreed Glenn, the more things change (or innovate) the more they stay the same!
Tamer Zeyad Sadiq
Assistant Cost Manager| Turner & Townsend
Riyadh, Ar Riyad, Saudi Arabia
Drew Craig
Sr. Agile & Product Coach| Vanguard
Philadelphia, Pa, United States
@John Farlik, I believe you're thinking of Peter Taylor
https://www.projectmanagement.com/profile/thelazyprojectmanager
Drew Craig
Sr. Agile & Product Coach| Vanguard
Philadelphia, Pa, United States
Thanks, Kiron. If there's a system, please use it :) - keep the continuity of the story! So important.
Good one, Kiron. Thanks for sharing.
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