Categories: Lessons Learned
by Dave Wakeman
Wow! That year went fast, didn’t it?
I don’t know if 2021 was better or worse than 2020 because the collective sense of uncertainty was exchanged for moments of great hope that moved back to great uncertainty.
I don’t bring that up to be a downer here in the period of annual reflection and resolutions, but as a way to introduce some of the ideas that really stuck with me in 2021 and that seem likely to help carry me—and, hopefully, you—forward into 2022 and beyond.
Here are my five big lessons learned from 2021:
1. Planning is more important than ever: I took some time over the first two years of the pandemic to go back to school and study up on brand strategy, marketing strategy and corporate strategy.
And, if you see a pattern there, you are paying attention because the pattern is that you have to know where you are going before you can start down the path to getting there.
In the best of times, we get pulled in a lot of different directions, but during the last two years while the pandemic has been our companion, we’ve seen it become more difficult to find space to think—and for any of our actions to seem relevant.
This makes going through the planning process even more important because we have to stop ourselves, slow down and think. That way we can actually do something productive with the limited amounts of focus many of us are struggling through right now.
2. Leadership counts: We’ve seen various forms of leadership around the world. Some good, some bad, and some that defy description.
What we have seen in looking at all of these is that leaders matter. Leadership counts because most of the time, leaders are the ones that are helping us know what to focus on, where to put our efforts, or just help us make sense of a situation.
In projects, this same idea applies because it can often be impossible to always know how our actions are going to play out in the larger sphere of a project without some guidance from our leaders.
3. Communicating effectively is key: I’ve spoken about how the message that the person receives matters more than the message you are delivering. That is something we see all day, every day right now.
As PMs and leaders, you likely have a good idea about what you are trying to get across. Sometimes, the idea that you are expressing gets lost in translation. I think this is where the advice to talk to me like a third grader comes from.
But the pandemic has highlighted the reality that the words you say can seem clear to you—but can be confusing to someone else for any number of reasons (like lack of a clear definition of the words, lack of a shared vocabulary around the problem, or cultural differences).
The list of challenges to getting your point across is probably limitless, but our bigger challenge is to beat back on those challenges so that our message does get through.
4. The importance of a vision: I don’t know a lot of project managers that use the term “vision.” We do hear a lot of “vision statements,” but most of the time they are fluffy and confusing. (By “vision,” I mean direction, ambition, and a way of communicating your goals.)
One of the big challenges that many countries have been dealing with during the pandemic is that there hasn’t been a really good vision for what ending the pandemic will look like. This lack of clear vision for success has made it easier for communications to be confused, leadership to look tepid and for life to feel like a bit of a free-for-all at times.
You can call your vision an ambition. You can call it a definition of success. Or, you can call it something else entirely.
The lesson I’ve learned is that if you don’t have one, it becomes easier for folks to act out of fear, panic or without a shared destination—causing more challenges than needed.
5. Ultimately, teamwork is a way forward: The biggest lesson I’ve learned is the power of teamwork.
I did a podcast with the CEO of the Philadelphia 76ers, Scott O’Neil, back in June. We talked about being part of a team. Scott coaches his daughter’s basketball team and I coach my son’s soccer team. We got philosophical for a few minutes, but the big key that came out was that both of us like to be part of a team, and that being a teammate has great benefits.
During 2021, I was reminded about this over and over as we saw teams work together to overcome big challenges—like the way that the vaccines were rolled out in communities across the United States. But I’ve also seen the breakdown of teams and how much damage bad team chemistry can do to the collective effort of a team, like the way that Juventus and Manchester United have often seemed like less than the sum of their parts.
These are the lessons I’ve learned this year. By no means is this a comprehensive list, but it is mine. Let me know what you learned in the comments below.
Happy new year!
