Emotion & AI

When people argue that humans possess superior interpersonal skills compared to AI, I challenge that assumption. Anyone who has worked for a manager with anger issues, a habit of taking personal credit for team accomplishments, or a tendency to deflect blame knows that human interpersonal skills are far from guaranteed. On the other hand, AI can deliver a refreshingly honest, unbiased perspective on your value to the organization and your career potential. As project managers, we have to learn to be better people managers and motivators. For many of us, it is not a natural ability.
AI is becoming more common in project management, reducing the administrative demands on project managers. As technology improves and becomes more sophisticated, AI’s emotional intelligence may surpass that of an average human. While not evidence of AI superiority, a 2024 study found that AI-based chatbot interventions produced “substantial improvements” in depressive and anxiety symptoms. Many similar studies confirm AI's ability to successfully manage people’s emotional well-being.

Is there anything that AI cannot do?

Yes.

AI cannot love someone. Love is the ultimate differentiator because fake love can be detected. As we approach the end of another year, I encourage everyone to think about the ones you love and the ones who love you. That is a gift that AI cannot replicate.

Happy holidays, and wishing everyone a joyous new year.