Project Management

Eye on the Workforce

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Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.

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Your Attention Needed for this Bad Workforce Trend

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So you don’t want to suffer the cultural Armageddon I described in my last post? Good for you.
 
But how do you keep these young ruffians (entry-level workers who “lack interpersonal skills, workplace etiquette and emotional intelligence”) from interfering with your project’s performance? Use two complimentary tactics.
 
Training . . . During your project Activation stage – Train Team step ensure entry-level workers get into some kind of interaction skills training. It will be a shock to them how socially retarded they are, but it’s a whack on the side of the head they need.
Project Values and Expectations . . . To seal the deal you have to communicate early and often that respect and good interactions are expected in your project. Monitor the work teams during the project to ensure that you are getting it! You are asking for behavioral change, which takes time but is much easier if the newbies can mirror the behavior of those with good interactions skills.
 
You’ll find many articles here on gantthead that describe the details of implementing these actions. You may have ignored them previously because you thought the concepts were not all that important. Well, now you have to deal with this new workforce trend.
Posted on: June 17, 2008 10:58 PM | Permalink | Comments (1)

Really Bad Workforce Trend That Needs Attention

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Have you noticed a problem with your youngest workers? The Society for Human Resource Management is reporting (in a pdf) an unfortunate trend: “More and more entry-level workers lack interpersonal skills, workplace etiquette and emotional intelligence.”
 
I’m sure we can all speculate about what’s behind this trend (social trends in general, bad parenting, a childhood of interacting through technology rather than face to face, etc., etc.), but that’s not going to solve any problems. And there are problems. Here’s what may happen next:
  • Younger workers frequently offend and frustrate key older high performers.
  • Increased conflict caused by awkward entry-level behavior reduces ability of teams to produce.
  • Your projects are more difficult to manage because people cannot work together effectively.
  • A new culture of disrespect and selfishness grows, pushing ever more good workers to leave .
  • The new culture takes hold, turnover increases, workforce effectiveness free falls, bad managers move up.
  • The environment makes it impossible for your projects to be successful.
So it is important to nip this in the bud. I’ll discuss what to do in my next post.
Posted on: June 14, 2008 03:54 PM | Permalink | Comments (0)

Lawmakers Are Reading My Blog

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I’m flattered, actually. Just recently I have been writing about flexible work arrangements. Now there’s legislative action. Didn’t know I had that much power. Maybe it was also because I have been writing about the pending retirement of the Boomers.
 
Here’s what’s happening. Lawmakers are starting to see the evidence that mothers and “seasoned” workers in particular need flexibility before they will stay in the workforce. In the last seven months or so, bills have been introduced to enable workers to more easily arrange flexibility in when they work. Nothing really drastic for employers, but you should be ready for something to pass after the change in administration.
 
More pressure will come from continuing high gas prices, which will have people suggesting they work from home one day a week. Fridays maybe?
 
Get flexible in your projects if your organization is behind on this. Then you can share your best practices with other managers when they finally come around or are forced into action by a new law. Be sure to use your added prestige to eventually dominate the organization.
 
Then thank me because you read my blog.
Posted on: June 11, 2008 09:45 PM | Permalink | Comments (0)

The Number 1 Driver of Training Investment - And Your Career

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According to a recent ASTD report, what is the number 1 driver of training investment?
  • Retention
  • Paying for new technologies
  • Need for basic skills
  • Need for leaders
As I have posted before, retention is certainly a critical issue. But it is not the major driver. My last post described the acceleration of the use of learning technologies to deliver training in recent years. Still, that is not the major driver according to training leaders in the survey.
 
The number 1 driver for training investment is to prepare leaders to fill constantly opening positions. There is real money being spent on this problem, showing that the realization has hit the highest levels of private and public organizations, which means that the realization is very late. My advice to ganttheads: Avail yourself of leadership training, and if it is not available through your organization, find good quality training elsewhere. The value of leadership skills will increase for the foreseeable future. And, to you, that is money in the bank.
 
Posted on: June 06, 2008 08:34 AM | Permalink | Comments (0)

This Training Type is Becoming the Norm for an Agile Workforce

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I’ll be snooping into the latest on training in the next few posts. First, two reports appeared earlier this year and they so contradictory that they have to be accurate. Here’s what they do agree on: About 1/3 of training hours now are delivered via some kind of technology.
 
On one hand, it is amazing that it is only that much after many years of hype from e-learning companies. On the other hand, it is surprising that there has not been more resistance, given large start-up capital costs and the horrible quality of many courses until recent years.
 
But these reports have a lesson for you. Competition is forcing late-comers into e-learning. Training on demand is necessary for routine operations, but also to add agility to performance - the workforce can add new skills quickly as necessary. A new generation of workers is entering the workforce, ready to learn via technology. E-learning has established itself as part of aggressive forward-thinking workforce management. Does it sound like your organization? Or will you be left behind?
Posted on: June 04, 2008 10:43 PM | Permalink | Comments (0)
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