Viewing Posts by Ramiro Rodrigues
By Ramiro Rodrigues
Conflict is inherent to human nature—and that’s a good thing! Conflicts are the fuel that boosts our capacity to think, question and communicate. That said, it is worthwhile to analyze the way conflicts may influence the corporate environment and, more specifically, our projects.
Every project exists to change something, whether it’s creating, improving or replacing. No organization invests its resources into keeping everything as it currently is. But human nature tends to resist change, whether out of fear or out of a desire to preserve comfort.
If every project introduces change, and every change generates resistance, then we can conclude that every project is an instigator of resistance.
How to Manage Conflict
Conflicts typically don’t emerge in the beginning and planning phases of a project. During these phases, the environment in which the project is immersed remains constant. Normally, it is during the execution phase that the team starts to bring to the table the requirements and characteristics expected by the sponsor. During this time, the project leader must stay on the lookout for all potential conflicts that may arise.
Of course, one can’t expect the serenity of a Buddhist monk from this profession. Some of the key emotional intelligence principles, such as resilience and assertiveness in decision-making, are hard to find in a world that is growing increasingly competitive and fast-paced. But this shouldn’t be used as an excuse for negligence when faced with conflicts. The project leader must be skilled in understanding the implications and intensity of conflicts, in order to find the most applicable strategy for bringing about resolution.
Conflict resolution strategies incorporate negotiation techniques that have been thoroughly studied by sales professionals who seek to overcome resistance in favor of their goals.
Stephen P. Robbins, in his book Organizational Behavior, defined the five stages of the conflict process. During the third stage, “Intentions,” Robbins provides five strategies that deserve attention from everyone who needs to handle the clashes that may come up in their projects:
Each unique situation deserves a specific strategy aimed at making the most of the opportunity and enabling your project to progress successfully with low stress levels for everyone involved.
It is indeed possible to extract great results from conflicts. If two heads are better than one, it is understandable that different thoughts may complement one another. Conflicts are opportunities to align messages and to clarify every aspect for the smooth progression of the project, avoiding the development of clashes or confrontations.
I wish you happy conflicts and great projects!
How have conflicts led to better outcomes for your projects?
By Ramiro Rodrigues
In the 2009 film Knowing, a boy finds a time capsule filled with documents from decades ago. His father, an astrophysics professor, then discovers that the messages list some recent and impending major disasters, and even predict a global calamity in the near future.
Apocalyptic visions of an imminent end to the world have always brought joy to the film industry—but they bump into the same logical limitations that are still impossible to overcome. As far as we know, we do not have an effective technology capable of predicting the future. Whether it is related to weather forecasting, economics or sociology, we are not able to tell, at present, precisely what will happen at a specific moment in the future.
What we have always had is a great will to take a chance and get it right. Since the beginning of time, man has ventured to predict the future and, during these attempts, we’ve come up with an ocean of predictions that have been proven wrong. But we don't give up.
A New Model of Scheduling
In today’s organizations, modern project management has to meet the need for schedule development that seeks, in a deterministic fashion, to set the estimated dates of future events related to people, project deliveries and work that will be executed. This usually is a great Achilles' heel in the field of project management. The organizational frustration that results from estimated scheduled activities that turn out to be incorrect is very common.
Why don’t they happen as expected? There are different reasons, usually related to people and intrinsic characteristics of the expected activities. But in essence, they happen because it still is impossible to predict the future. Of course, there are some strategies that can help mitigate the risks of the deterministic forecast, but in the end, they are only predictions.
However, we must understand that organizations need to estimate when the returns on their investments will be accessible for use. Some executives will say that there is no progress without clear and foreseen goals.
That’s right. But how do we get out of this complex scenario in which future dates are determined but do not happen as planned?
One trend that has been applied by industries such as consulting, engineering and research & development is the probabilistic forecast of schedules. In this case, with the assistance of simple statistical concepts, the forecasts of the activities and of the project are viewed as a whole, with probability ranges to conclude them.
It is not solely a mathematical solution; the change is conceptual. The idea is no longer to set, within the organization, the delivery estimates at certain dates grounded on the expectation that they will come true. Rather, the goal is to present length ranges that provide the company with a perspective that there is, for instance, a 68 percent, 95 percent or 99.7 percent chance that the project delivery will take place during the expected dates.
This change in principle allows for the understanding that one can never be 100 percent sure of what will happen in the future but, at the same time, enables the management of the risks involved with reasonable control.
This planning model can bring, in the near future, more maturity and quality to the management of schedules and deliveries.
Do you use this model in your organization? Share your thoughts below.
By Ramiro Rodrigues
A good definition of the word “maturity” is the state of people or things that have reached full development.
For entities such as business organizations, maturity needs to be associated with a specific expertise. This can apply to operational, technical and also project management maturity.
Project management maturity means that an organization is conditioned to evolve qualitatively in order to increase the chances for project success.
To this end, there are both paid and free maturity evaluation models on the market. The application of one of these models allows you to achieve the first important objective: identifying what stage your organization is at.
This step is difficult, given the complexity in trying to compare whether an organization is doing its projects well in relation to others, without being contaminated by individual and subjective perceptions. Often, most models will question various aspects of how projects are executed and produce a score for ranking. With this result, the models will classify the organization's current maturity level.
Once this level has been identified, the next step is to try to plot an action plan to move to the next level. Here is another benefit of a good maturity model: Many offer references to the most common characteristics expected in each level. With this, it is easier to draw up a plan of action focused on the characteristics expected at the next level. This progress should be incremental—one level at a time.
The action plan should be thought of and executed as if it were a project, following the good practices and methodology of the organization itself. It should be scaled to be completed in time to allow its gains to be observable and perceived by the organization. This will then cause the expected positive impacts in the next cycle of a new maturity survey.
In summary, the steps to be followed are:
1. Apply a maturity search.
2. Evaluate and disseminate the results of the first survey.
3. Develop an action plan.
4. Rotate the project to the evolution of the level.
5. Go back to step one and continuously improve.
By following this sequence, you can foster a constructive cycle in your organization as you continue to evolve your ability to execute projects.
I’d love to hear from you: Have you used maturity models in your organization?
By Ramiro Rodrigues
I'm 50 years old, which means I was born the same year PMI was founded. The last half century has seen a lot of interesting projects across industries, but today I’m going to focus on one area in particular: cinema.
I’ll start with a question: What swept the Oscars in 1969? You may know it was Oliver!—a British musical based on the work of Charles Dickens. In addition to best picture, the movie also won the awards for best director, musical score, art direction and sound.
The magic of cinema progressed in parallel to the 20th century at large, and I’ve long admired its ability to create fantasies and magnetize audiences. These same capacities evolved as technology and investments provided more technical resources for the enchantment of the audience.
The delivery of a movie has always impressed me, as it has all the ingredients of a project. There is conception, planning, execution, control and conclusion—all with the added complexity of dealing with human emotions even more so than in other business segments.
Today's major productions involve hundreds of professionals, suppliers and deliveries, so they require a well-structured project management model. And if the delivery of a movie provides all these difficulties, imagine what it takes to deliver a saga of 23 films? Well, this was the case for the so-called Marvel Cinematic Universe.
Why should we consider this a grand project? Starting with the first movie, Iron Man, in 2008, you can find several “Easter eggs” referencing the other Avengers. And in the post-credits scene (a practice that started there), Nick Fury appears to talk about the Avengers initiative. Thus begins an intricate sequence of characters and films over 12 years, which translated into the largest franchise and box office phenomena of all time.
If it was not enough complexity to produce a single film of this nature, imagine the magnitude of a long-term project that would involve scores of producers, suppliers and actors. And this was accomplished while delivering a structured and coherent plot that lived up to the expectations of a global audience.
This gives us clues into why more and more cultural producers are looking to specialize in the best practices of project management. These principles have much to contribute to ensure organization and control, without interfering with the magic and emotions that art provides. After all, the show must go on!
I’d love to hear from you. Do you see movies as projects? Share why or why not below.
By Ramiro Rodrigues
Recently, an acquaintance pointed out to me that the projects environment is susceptible to chaos. In his view, all it takes is a lack of effective leadership. If leaders aren’t constantly focused on solving the problems that occur in an environment of resistance and change, chaos will take place. After 20 years of professional work on corporate projects, I couldn’t disagree.
Obviously, the forces that pave the path to chaos in projects are not exact, but rather derived from human factors. Without adequate leadership, distinct interests, personalities and priorities will drive any corporate enterprise to disorder and, consequently, failure.
But if chaos has already taken hold, is there a way to reverse it?
In order to determine an effective solution, you’ll need to research and analyze the environment. Here, I present a practical and relevant framework for projects in this situation:
Step 1: Investigate carefully and critically all the variables that are exerting power in the project. These could include the political context, governance, financial and operational applications, organizational models, skills and the human characteristics of those involved.
Step 2: Based on these investigations, develop a list of items that are bringing negative interferences to the success of the project and seek to prioritize them with the support of the project sponsor. Consider all the layers of issues that are creating turmoil on the project.
Step 3: With the list in your hands, develop a proposal of actions aimed at the effective recovery of the items. The tip here is that one should be attentive so that the proposed actions to recover the specific items do not divert at any time from the ultimate goals of the project.
Step 4: Validate whether the project sponsor is truly engaged and committed to making the proposed recovery plan viable. Without their engagement, the effort will be worthless.
Step 5: Execute the recovery plan as a parallel project, albeit one related to the original project. In this stage, it is important to implement best practices of project management, such as status meetings with the analysis of obtained results and clear communication with those involved.
It’s obvious this process will require more effort from the leadership, but if the sponsoring organization is committed and interested in project recovery, the investment is justified. And in this context, the project manager will have a great opportunity to demonstrate his or her resilience and ability to overcome challenges.
Have you turned around a project in chaos? Share your experiences below.