Project Management

Voices on Project Management

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Voices on Project Management offers insights, tips, advice and personal stories from project managers in different regions and industries. The goal is to get you thinking, and spark a discussion. So, if you read something that you agree with--or even disagree with--leave a comment.

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Cameron McGaughy
Lynda Bourne
Kevin Korterud
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Mario Trentim
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Soma Bhattacharya
Emily Luijbregts
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Jorge Martin Valdes Garciatorres
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Alfonso Bucero Torres
Marian Haus
Shobhna Raghupathy
Peter Taylor
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Rebecca Braglio
Roberto Toledo
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Running a Marathon, Running a Project

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Four years ago, I transformed from weekend warrior to running enthusiast. First, I started running short-distance races, a 5K here and a 10K there. Then I tried my first half marathon in 2009 and my first marathon in 2010. After those great experiences, running became part of my lifestyle. 

People always ask me, Why do you run marathons? Are you a masochist? You really need to run the race and experience the challenge and pain -- as well as the indescribable sense of achievement when crossing the finish line -- to understand why I run marathons. The feeling is actually similar to when a project manager finally completes and delivers a project. And after running six marathons in less than four years, I have some lessons learned that apply to project management:

Hills happen. Up your strategy.
Hills complement the race and make them more interesting and challenging. At first sight, they impact the runner's state of mind and even consume his or her energy before the uphill trek. But I like to view hills as an opportunity to slow my pace and save energy that will be required in the final miles of the race. 

As a project manager, you may face "hills" (i.e., project challenges). You may want to attack them, but I would recommend slowing your pace and regrouping with your team to define a new or enhanced strategy to address the hardship.

Stick to the numbers.
Marathon runners use gadgets to track time and distance. Sometimes the distance reported by the gadget exceeds the 26.2-mile (42-kilometer) marathon distance, which may be confusing, especially for first timers. But keep in mind that major marathons in the United States are certified by USA Track & Field, the sanctioning body that makes it an official race. The course distance is accurately measured and is the shortest route of the course.

Project managers should not attempt to create metrics or rules that may not be aligned with the sanctioning body. Follow the rules that are already in place and do not jeopardize your project.

Stay humble.
Having run a marathon a couple of times doesn't make you an expert. Even when the course may not change, there are many external factors that can make it a very different race. I have run the Austin, Texas, USA marathon for three consecutive years, and every race has been a different experience. 

As a project manager, you may have implemented the same enterprise resource planning or tool several times, but every project has its own twist. Do not be arrogant or a know-it-all, and take that new project as an opportunity to learn something.

Stop and smell the roses.
A personal record, the number of marathons run in a particular year or participation in a prestigious race -- these are all factors that motivate marathon runners. Whatever the purpose, these stakes tend to increase the runner's stress during the race. While running, I take some time to enjoy the scenery, high-five and greet spectators, say thanks to the volunteers at hydration stations or help a fellow runner in pain. All those things help me enjoy the race. 

When managing a project, it is important to meet stakeholders' expectations. But it is also important to have the right work-life balance. Simple actions -- such as taking that training that you've postponed several times or simply going to the gym -- will recharge you and give you new ideas to tackle project challenges.

As both a marathon runner and project manager, I could say that the reason I run is to be able to combine my experiences in races and projects to strive for excellence. And that would be one of the reasons. But just between us, the top reason I run marathons is because I like to be cheered by people.

What hobby has provided you with valuable lessons that you have applied to project management?
Posted by Conrado Morlan on: December 26, 2013 11:00 AM | Permalink | Comments (2)

The Must-Haves of Establishing a PMO

Categories: PMO

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Seventy percent of organizations had a project management office (PMO) in 2013, according to PMI's Pulse of the Professionâ„¢ In-Depth Report: The Impact of PMOs on Strategy Implementation. That compares to 61 percent in 2006. Despite the increasing number of PMOs, many of them still fail. The first step in effectively establishing a PMO is figuring out if your organization even needs one. Only then can you ask, How can we establish one successfully?

Part of determining if a PMO would be a good fit for your organization is knowing what a PMO's functions are. A PMO is an organizational structure, like a department or group, responsible for helping the enterprise achieve its strategic goals through effective project management results. Therefore, a PMO usually delivers three main objectives:

  • Efficient projects: better results
  • Reporting: information to support decision-making 
  • Standardizing: consistent and repeatable results
Obviously, implementing and sustaining a PMO is not cheap. Usually, there is some capital investment in setting up a PMO, particularly because it will add management overhead in addition to existing projects' costs. For a company whose core business involves only a few projects, if any, it might not make sense to implement a PMO. And while there's no formula to determine when organizations need a PMO, most do when they have:

  • A large number of projects -- a PMO manages interdependencies, resources and provides standardization
  • Very big projects -- they usually bring high complexity, which requires coordination and integration
  • Strategy that depends heavily on new projects -- a PMO in this instance provides strategic alignment, prioritization and selection.

So let's say it's been determined that your company needs a PMO. How do you lay the foundation to establish it effectively? First, it is important to know that there are different types of PMOs. These include but are not limited to:

  • Project office: Planning, monitoring and control functions for large and complex individual projects or programs
  • Departmental PMO: Integrating projects into one or more portfolios of projects, managing a shared pool of resources and providing consolidated reports 
  • Enterprise PMO: Ensuring strategic alignment by selection and prioritization of projects, programs and portfolios. (Read more on PMI® Thought Leadership Series: Strategic Initiative Management - The PMO Imperative.)

Keep in mind that implementing a PMO involves a lot of change management, because it entails a new organizational structure, which affects the balance of power and culture in an organization. I recommend organizations invest more in change management tools or talent. 

Finally, to tailor the best PMO for your organization from the start, I recommend following these key steps:

  1. Define a mission. What does your PMO do? 
  2. Define a vision. How do you want it to grow?
  3. Identify key stakeholders. Who are your clients?
  4. Select core functions and services. How does your PMO add value to stakeholders?
  5. Create proper metrics and key performance indicators (KPIs). How do you know your PMO is doing OK?
  6. Continuous improvement. Develop action plans based on metrics and KPIs
  7. Focus and value. Keep it lean. It is common for PMOs to start adding more services, processes and features. Sometimes they are only wasting resources because the organization doesn't need that.
In my next post, I'll outline a plan to implement a PMO. We will also talk about maintaining a PMO and continuous improvement to keep it sustainable.

Do you have advice for determining if your organization needs a PMO or basic tips for establishing a strong, sustainable PMO?
Posted by Mario Trentim on: December 20, 2013 02:51 PM | Permalink | Comments (5)

Setting the Stage for Order

Categories: Project Planning

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In a project, you and your team may face what seems to be an endless mountain of tasks and deadlines. You need to provide clarification and direction. And to do so, you'll need to prioritize work as you build a project schedule. The good news is, to do so, there are really only two things you need to know about a task: 

  1. What is due? 
  2. When is it due?
If you know what is due, you can determine estimates on the work and think about what indicators are involved in getting the work done. These indicators may include:

  1. Funding. A low budget usually means a small work effort is expected. A higher budget will allow for more effort and charge-outs. This means you may become responsible for purchases and expenses that will require an authorization above and beyond your own. 
  2. Resources. If your project involves other people or outside vendors, you need to consider whom you may need to retrieve something from. For example, if data is required to get the work done, factor this into the project's effort. Your timing to receive it and the timing you will need to respond to what you receive is important. Global projects and virtual teams as well as a geographical scope require technology advances. So remember to factor in costs for equipment, connections and any possible barriers that need to be handled.
Next up is the "when is it due" question. The way you structure the project, such as a large versus a small effort, can help to determine timing. And to help you figure out timing, consider:

  1. Known risks and issues. These put a constraint on timing. So, being aware of when the project is due will most likely dictate if a certain task can be done in a certain timeframe and if something else can be pushed slightly to another timeframe. Be cognizant that unknown risks and issues could cause further problems and delays.  
  2. Lessons learned. Previous lessons learned provide information on how other projects with similar indicators fared.
Prepare a chart or checklist with the significant indicators that make it possible for you to get the project done. Budget, the team (resources), complexity of the work to be done and due date should be columns in your chart. Rank each according to its priority, using a scale of 1 to 10, for example. Demonstrate what the ranking means and what constitutes that level of rank. 
Once you have your chart prepared, share it with anyone who may need to rely on it. If a stakeholder or team member comes to you questioning work and has workload problems, disclose your chart. This will lessen a helter-skelter approach to the project work. Finally, have support for your decisions. Your manager or director must support your system for prioritization if it is going to work.

How do you prioritize work?
Posted by Bernadine Douglas on: December 18, 2013 03:14 PM | Permalink | Comments (0)

Multi-Project Schedule Planning, Part II

Categories: Project Planning

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In my previous post, I set the stage for what it means to manage a project in a multi-project management (MPM) context.

In this post, I will share some best practices in the form of do's and don'ts that I hope will provide you with some basic guidance on how to steer and manage a project in an MPM environment.

Here are a few do's:

Be present. First and foremost, your project needs to be represented by you as a project manager during the MPM community's key shared events. There will be status meetings, where all project managers will report their progress, achievements or issues. There will be decision meetings, where overall decisions will lead to a shift in gears and put projects on new tracks, or where projects' priorities will be reassessed. You'll have to be there to understand the implications of these changes to the MPM environment and contribute to MPM developments.

Show commitment. The last thing your counterparts want to see from you, in a complex project environment, is the team committing for a milestone or deliverable and then not seeing it through. Show commitment and responsibility for your part of the project and demand the same from your counterparts. 

Shed light. When odds are against your project and your commitments are threatened, make this visible in the MPM environment and shed light on the underlying impacts with strong communication management. Failing to communicate MPM-relevant results could generate ripples in related projects. For example, if you don't communicate on time a slight delay in the MPM project, this withheld information could cause huge delays in related projects.

Request orchestration. Request that the MPM project's overall coordination/orchestration is done by an independent person, a person other than the project managers of the underlying sub-projects. This is a prerequisite for attaining common project goals and avoiding project conflicts, due to the various project interests that are put in place.

Inform your team. Since your project team members will mainly be focusing on the project's inner scope, keep your project team informed about developments in the related MPM projects.

I recommending avoiding these don'ts:

Silo planning. In an MPM setup, where scope, timeline or resources can overlap, silo planning can jeopardize your project and the correlated projects. Plan jointly and agree on high-level planning with your MPM counterparts. 

Adversity to change. To respond to changes external to your project, which can be critical for the overall projects' success, your project and stakeholders will have to be resilient to change, not adverse to it. Inform your stakeholders and enhance your change management process to allow changes that support and facilitate overall goals.

Disregard risks. When you have hard dependencies on or with other projects, do not underestimate or neglect managing risks. A tiny risk in your project can have significant impact on the related projects. Identify risks, quantify their occurrence probability and impacts, plan responses and share your risk management plan in the MPM community. Demand the same from your MPM counterparts.

Information overload. Although on one hand it's critical that your team is informed about what happens in the related projects, information overload from the MPM community can disturb your team's focus. Filter the information from the various MPM project teams, and share the significant information within yours when the time is right for your project.

Sluggish steering. While multiple forces from the MPM setup might influence your project course, do not permit your project role and influence to fade out. You are still the project manager; you are still the one holding the reins of your project.

Do these do's and don'ts apply in your multi-project management setup?

Posted by Marian Haus on: December 13, 2013 10:42 AM | Permalink | Comments (0)

Dealing with Difficult People

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Your ability to contribute to a project team depends a lot on your ability to relate to people -- your team members, stakeholders, managers. While positive and supportive relationships can propel you to success, dysfunctional relationships can destroy you. 

If you mismanage a dysfunctional relationship with a difficult person, the fallout will affect your productivity and, quite possibly, the fate of your project. 

The first step is to identify whether you're in a toxic professional relationship. Here are some signs to look for in the other person; he/she:

  1. Stifles your talent and limits your opportunities for advancement 
  2. Twists circumstances and conversations to their benefit 
  3. Punishes you for a mistake rather than help you correct it 
  4. Reminds you constantly or publicly of a disappointing experience or unmet expectation 
  5. Takes credit or withholds recognition for new ideas and extra effort 
  6. Focuses solely on meeting their goals and does so at your expense 
  7. Fails to respect your need for personal space and time 
To successfully manage difficult people, you need to set boundaries that encourage mutual respect and keep the focus on productivity. Boundaries remind people of what's acceptable to you and what's reasonable to expect from you, and prevent difficult people from taking up too much of your time and energy. Failure to set these boundaries simply allows a toxic relationship to develop.

Establishing boundaries isn't easy, however. Difficult people don't like boundaries. They want to shift responsibilities according to their mood and create work environments that mirror their personal environments. 

Here are some ways you can set boundaries:

  1. Manage your time. Set a limit on the amount of time you spend beyond the hours needed to complete the project work. For example, you should politely but firmly decline an invitation to a peripheral meeting.
  2. Express yourself. Reveal aspects of your personality that reinforce your values. Sometimes it's a matter of letting people in a little bit to help keep your boundaries intact. If aggressive behavior offends you, say so (in a firm, but non-aggressive way), but you also need to consistently act in an assertive (rather than aggressive) way.   
  3. Build your reputation, and do it carefully and consistently. Everyone plays a role at work. Your co-workers should know what you stand for and what to expect from you. Then, don't waiver. Authenticity is the key -- behave in the way you expect others to treat you.
  4. Change the conversation. Stay focused on the project and away from nonproductive behavior.  Avoid gossip, criticism and other negative conversations by simply stating: "I don't really have time to discuss that just now, but I really do need your input on this project issue." If the attack is on you personally, ask to "take the conversation off line and focus on this important project matter now."

Effective relationship management is not for the faint-hearted. But when you know how to handle difficult relationships appropriately, you'll be in a much stronger position to achieve your objectives and succeed.

How do you manage difficult people? What advice would you give for establishing boundaries?
Posted by Lynda Bourne on: December 06, 2013 01:16 PM | Permalink | Comments (0)
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