Project Management

Voices on Project Management

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Voices on Project Management offers insights, tips, advice and personal stories from project managers in different regions and industries. The goal is to get you thinking, and spark a discussion. So, if you read something that you agree with--or even disagree with--leave a comment.

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Cameron McGaughy
Lynda Bourne
Kevin Korterud
Conrado Morlan
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Linda Agyapong
Jim De Piante
Siti Hajar Abdul Hamid
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Alfonso Bucero Torres
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Shobhna Raghupathy
Peter Taylor
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Lung-Hung Chou
Rebecca Braglio
Roberto Toledo
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If Project Managers Had Life Tenure...

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I recently heard an interview with Antonin Scalia, an associate justice of the Supreme Court of the United States, regarding the rulings he has handed down over the years. The reporter wondered if Mr. Scalia ever worried about public backlash or the opinions of his fellow justices.

Mr. Scalia simply replied that he didn't worry about that. He has life tenure, given to him by the U.S. government. He believes that tenure allows him to do and say what he thinks is right and not worry about how it will affect his career or colleagues.

This answer had a profound effect on me.  I often wonder if I am "doing the right thing" when I make decisions at work. I try, but I would not be honest if I did not admit that the career survival instinct hasn't kicked in once in a while. Perhaps sometimes I compromise on issues that I know are not good for my projects or my team. But I'll give the client the answer they want to hear, or perhaps tone down the weekly status report to avoid stirring the pot when there are real issues to discuss.

I've now started applying what I will refer to as the "life tenure" rule to all of my decisions and activities. I try to look at a decision or situation through the lens of "If I did not have to worry about politics or personalities or self-promotion, would I still make this move?" I have to say, thankfully, that I appear to achieve that about 90 percent of the time. But clearly I think that can improve.

I know it is naive to think that someone could or should perform their job as if they could not get fired.  Or to think that if we all had that freedom, that we would always make the right decision. But it is an interesting concept to ponder, and a fascinating test to apply.

Think about it: How would your professional life change if you had life tenure as a project manager?

Posted by Geoff Mattie on: September 04, 2012 09:00 AM | Permalink | Comments (11)

Guidelines to Plan and Facilitate a Brainstorming Session

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In a previous post, I referred to brainstorming as one of the most constructive and fruitful techniques to collect project requirements.

Brainstorming can be similarly effective and efficient when applied to solving challenges in a project. Project managers can gather the project team together and brainstorm for creative ways to address the issues.

In a brainstorming session, the project manager can take on the planner role, as well as the facilitator role.

As a planner, project managers might consider the following guidelines:

  1. Clearly outline the problem or the idea to be explored.
  2. Define basic ground rules, such as no criticizing, analyzing or judging ideas during the session. Criticism inhibits creativity. The ideas evaluation should be done at the end of the session.
  3. Depending on the complexity of the targeted problem or idea, plan the session with no more than five to 10 people. In a larger group, it's challenging for everyone to participate.
  4. When looking to develop new ideas or concepts, gather a mixed audience to gain a wider perspective. On the other hand, if looking to solve a problem, gather people from a focused or specialized group.
  5. Schedule sufficient time so that people won't feel constrained. Factor in time for breaks so that people can feel refreshed.
  6. Have someone capturing the generated ideas and the underlying notes. 
  7. Plan the logistics such as use of flip charts, pin boards, snacks, etc.
As a facilitator, project managers might consider the following best practices:

  1. Create a relaxed atmosphere that stimulates creativity.
  2. Start the session with an icebreaker, a warm-up exercise or something funny.
  3. Allow open brainstorming but keep the focus on the initial idea or problem.
  4. Encourage everyone to participate and ensure a fair participation from each attendee.
  5. Accept all ideas positively and appraise them equally.
  6. Encourage people to be constructive, as well as to build on people's ideas.
  7. Keep the session unstructured and unconstrained.
Do you use brainstorming on your projects? What is your experience and results?

Posted by Marian Haus on: August 28, 2012 11:59 AM | Permalink | Comments (7)

Help Your Network Pay Attention to Your Career

Categories: Career Development

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Our careers exist in the context of that intricate web of family, friends and colleagues that we call our network.

I've often drawn an analogy between that network, as an organism of sorts, and our own brains. For example, when our brains make more robust connections, our network of cells becomes "smarter." Likewise, we become more adept at things that we use our brain connections for and our network becomes more adept as we use the connections we've created.

In the same way that we as project professionals are bombarded by an overwhelming number of stimuli, so too is our professional network. And likewise, the network can only take notice of a very small number of things. The majority of what it encounters simply has to be ignored.

I previously wrote about how we can sensitize the part of our brains called the Reticular Activating System (RAS) to help us achieve career objectives. If the above the analogy holds up (and I think it does), we should be able to sensitize our network to help us advance our project management careers in the same way that we can sensitize our own minds.

Simply setting a goal mentally sensitizes the mind to events that can help us achieve that goal. Similarly, articulating a goal to our network, especially in writing, sensitizes our peers' minds, creating spots of sensitivity within the network. The network becomes sensitized and can attribute new meaning to the same stuff that has been happening all around it. All of a sudden, everything seems to become aligned to your purpose.

For example, if you tell your professional network that you are looking for job, it becomes something your peers are aware of. When they see an open project management position, rather than skip over it, they think of your job search.

As a participating member of this network, you can work with others to sensitize your mind to their purpose. You will pay attention to things that you otherwise would have ignored that will help you to help them achieve their career goals.

As I have often said, networking is a generous activity. When you give without thinking of getting, you will find that the network gives back more than what you put in. Don't doubt it! Not for a moment.

How have you benefitted from your network?

Posted by Jim De Piante on: August 24, 2012 11:17 AM | Permalink | Comments (2)

Executive Sponsorship: Benefits of Advising Upward

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The purpose of a project or program is to have its deliverables create value. But this value can only be realized if the new process or artifact 'delivered' by the project is actually used to achieve the intended improvements.

Executives have a central role in this process. There is a direct link between the decision to make an investment in a project and the need for the organization to make effective use of the deliverables to generate the intended benefits. In turn, this creates a valuable ROI.

According to PMI's 2012 Pulse of the Profession, in organizations where senior management has at least a moderate understanding of project and program management, 59 percent of the projects successfully meet or exceed the anticipated ROI. This is compared to just 51 percent of the projects in organizations where the senior management has a limited comprehension of project and program management.

This is where a project sponsor comes in.

An effective sponsor is the direct link between the executive and the project or program. The sponsor is crucial to ensuring top-level management support for the project contributes to the project's success and is critical to achieving the ultimate goal of generating an ROI.

According to Pulse, 75 percent of high-performing organizations have active sponsors on 80 percent or more of their projects.

If your project has an effective sponsor, make full use of his or her support. The challenge facing the rest of us is persuading less effective sponsors to improve their level of support.

To impart project knowledge into other areas of the business, the team needs to be able to 'advise upward.' Here are three tips to do so:

1. Create a conversation about value with other project managers and teams within your organization. This is a very different proposition to being simply on time, scope and budget. It's about the ultimate value to the organization created by using the outputs from its projects and programs. The key phrase is "How we can help make our organization better?"

2. Use the right evidence. Benchmarking your organization against its competitors is a good start, as is understanding what high-performing organizations do.
 
3. Link the information you bring into the conversation with the needs of the organization. Show your organization's executive how this can provide direct benefits.

In most parts of the world, organizations need to do more with less to stay competitive. Developing the skills of project sponsors so they are active is one proven way to achieve a significant improvement with minimal cost.

In fact, if projects are supported more effectively, there may be cost savings and increased value at the same time. And what's in it for us as project managers? We have a much-improved working environment. Everyone wins.

Do you have an active sponsor on your project? Do you think active sponsors improve project success? How involved are the executives in your organization?

To discuss Pulse of the Profession on Twitter, please use #pmipulse.

See more on the Pulse of the Profession.
Posted by Lynda Bourne on: August 22, 2012 02:35 PM | Permalink | Comments (1)

Managing Multicultural Teams

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In my first post ever, I talked about how the "multi" factor plays an important role in projects and how project managers must be prepared to address team issues related to this phenomenon.

As project managers in a global environment, we are now more often expected to lead multi-regional projects. This adds the element of different cultures -- both national and organizational -- that adds can add complexity to projects.

Perhaps your experience is similar to mine when working with project teams in a global environment. My multicultural project team consists of senior stakeholders, a deployment team and a technical support team. All team members have varying experience in the organization, but also can come from very different cultural backgrounds.

There can be a struggle when starting a project in a culture that you are not familiar with. How do you bring everyone together to share a common vision and commitment on the project delivery? I have learned that I need to develop strong cultural competencies to manage a multicultural project team effectively and to establish connections with the team members.

I like to use three tactics when on-boarding a new team member from a different culture:

1. Explain the purpose and benefits of the project to help establish the bond between the team member and the project objectives. Stress the importance of his or her role and how his or her local experience and knowledge will benefit the project.  

2. Discuss any concerns that the team member may have, such as with language or customs. This can also help break the ice and show that you understand how difficult cross-cultural relationships can be.  

3. Emphasize what is important to you, whether it's work ethic or communication methods, and why it's important. Don't assume that all of your expectations are globally understood.

When I manage a project abroad, one of my preferred ways to build cultural awareness is by spending time visiting popular spots where the locals meet. For example, at restaurants, coffee shops, sporting events and shopping centers, you can observe customs, traditions and behaviors.

Your observations in those settings can help to answer your questions about the culture. But it's just not observation that will help you.  People are very proud of their cultures and customs and are often keen to help you understand them. This supports the need to build a rapport with your team, whilst also building your awareness.

It's also important to understand your own culture's norms and behaviors. That knowledge helps guard against interpreting another culture's behaviors in terms of your own unexamined expectations.

As a global project manager, how do you manage a multicultural team?  

Posted by Conrado Morlan on: August 20, 2012 02:28 PM | Permalink | Comments (6)
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