Peerspective

Originally from Barcelona, now based in Amsterdam, Eduard Hernàndez, PMP, is a senior project manager who applies a servant leadership approach to strategic projects that are focused on life-saving medicines.

Eduard, how did you get into project management? Like many of my peers, it was by accident. In 2012, I started a job at a medical device company as a technical applications engineer. However, as soon as I started, they sent me off to project management training and assigned me my first project. I learned a lot and realized that I wanted to pursue a career in project management. Before this, I developed my career in research and development and have very fond memories of my stay in the United States between 2005 and 2008. 

What do you love most about the work? The interaction with a wide array of stakeholders. Forming and managing teams that deliver value to the company is a very rewarding experience. I also like the variety that each new project brings along. There is never a dull moment in the life of a project manager!

What do you find most challenging? The constant shift of priorities. While it is understandable that priorities can change, especially in a rapidly changing environment, a continuous reshuffle of urgencies can lead to frustration and confusion.

Does your approach change depending on the country or organization you’re working in? I am an advocate of servant leadership. At the end of the day, a project is carried out by people. Adapting Richard Branson’s famous quote, “Take care of your team members and they will take care of your project.” Of course, there is always room for small adjustments. When I moved to The Netherlands, I noticed people were more direct, so I adapted my communication style to a “to-the-point” modus.

What's your proudest professional achievement? The projects I am managing contribute to providing life-saving medicines to patients, so I feel very proud every time we complete a project. In general, I am especially proud of undertaking stalled projects and pushing them to the finish line. It is a wonderful and rewarding feeling.

What's the best piece of advice you've received or can share? Communicate, communicate, communicate! I read somewhere that a project manager spends 80% of the time communicating. I couldn’t agree more. Communication is a key element in the increasingly important domain of stakeholder management.

How has ProjectManagement.com helped you in your work and career? Tremendously. I used the forum very frequently, initially to pose questions and later to answer others. Big thanks to Kiron, Rami, Sergio and Peter, just to name a few of the PM.com community members who altruistically share their vast knowledge and passion for project management. They set an example for the rest of us.

What interests do you have outside work? I am an avid reader and an occasional writer. Whenever I have some spare time, I play the guitar or go out for a bike ride or a hike with my family.

What's your favorite TV show, artist or movie? Quentin Tarantino. Each one of his films takes the seventh art to the next level. I do not watch TV often, but I enjoy watching Air Crash Investigation (it provides an excellent example of root cause analysis) or How It’s Made.

Best vacation? Madagascar. An eye-opening trip to make one realize how fortunate we are to live in a modern and developed country. Nevertheless, Madagascar is the most stunning country I have ever visited. It was an explosion of life.

To connect with Eduard, visit his ProjectManagement.com profile.

This interview was conducted by Kelley Hunsberger

Stéphane Parent is the CEO of Leader Maker in Prince Edward Island, Canada, where he coaches and mentors future project leaders. He’s also one of the most engaged members of the PM.com community with more than 8,000 contributions and almost 140,000 people in his network.

You began your project management career managing a team of information system specialists for a human resources unit. Given we were the most technological staff in the unit, we were called to lead and execute projects such as choosing software, install networks and develop technological solutions. As the team leader, I became the project manager.

What do you love most about the work? Project management allows you to blend management and technical. I’ve managed units of technical staff. It’s not the same as managing projects with technical staff.

What do you find most challenging? Projects can only be delivered by people, for people. It’s inevitable that the biggest challenge in project management is people. We talk about projects being unique. So are people. No two persons are the same. Don’t underestimate the amount of work to support and encourage your clients, your team members and other affected parties.

Does your approach change depending on the country or organization you’re working in? To a certain degree. You must deal with different cultures, idioms and approaches. No matter the project or the country, I concentrate on meeting the needs of the people.

What's your proudest professional achievement? Completing the Distinguished Toastmaster award. I joined Toastmasters in 2007. It took me 10 years to complete all the projects necessary.

What's the best piece of advice you've received or can share? I have something to learn from every person I meet. This influences all my personal and professional decisions.

How has ProjectManagement.com helped you in your work and career? It is my project management community. It allows me to reach out to fellow and future project management practitioners across the world. The webinars are a tremendous help in keeping my four PMI certifications up to date. I enjoy sharing experiences. 

What interests do you have outside work? I enjoy singing, community theatre and reading. Oh … and, of course, Toastmasters!

What's your favorite TV show, artist or movie? My favorite TV show is Better Call Saul. My favorite artist is my actor/director daughter, Rebecca.

Best vacation? My best vacation was a two-month stay in Mexico after my high school graduation. We drove down from Gatineau, Quebec to Coxcatlán, San Luis Potosí. We stayed in a catholic mission as we were meant to experience the missionary life. As a teenager, I found it humbling to see the richness in the people and their community.

To connect with Stéphane Parent, visit his ProjectManagment.com profile.

This interview was conducted by Kelley Hunsberger.

Grace Willis, PMP, says unconscious bias often “renders project leadership an endeavor in swimming upstream.” Such challenges represent symptoms of larger societal issues to be overcome, but underlying tenets hold true when it comes to good project outcomes—engage your teams, understand your stakeholders, and be authentic.

Grace, how did you get into project management? Since graduating college and entering the world of management consulting, elements of project management have been consistently integral to my job duties. However, if I had to select a turning point, it would be during an internship I held while pursuing my MBA. A mentor and supervisor suggested that I formally pursue PMI certification. He thought I'd make a great project manager based on my performance in the internship. I heeded his advice, pursued the official process, targeted my job search to roles with the official "Project Management" title, and took the exam. The rest is history; I've been a certified PMI-PMP since 2010.

What do you love most about the work? I was initially drawn to the ability to help achieve objectives whilst coordinating subject matter experts. The project management experience was akin to conducting an orchestra where each valuable specialist in unison with others created outcomes. 

However, as my professional acumen deepened in this space and dysfunction emerged from the woodwork, I became intrigued in understanding organizational dysfunction and uncovering its impacts, which include misalignment between projects and organizational strategy, poor vetting of stakeholders and suppliers, unmitigated risk, and waste. The latter led me to broaden my skills and pursue Lean Six Sigma under the tutelage of Six Sigma Blackbelts. This journey into lean was essentially my formal exposure to process improvement—an asset I leverage even today as an Agilist. 

What do you find most challenging or frustrating? What was most frustrating is the misuse of the title “Project Manager.” It has been used by employers to mean everything from glorified Executive Assistant to Systems Engineer, with a touch of project management capability. This is a disservice to candidates and represents a sort of “bait-and-switch” recruiting tactic. The discrepancy between title and function is what inspired my first contribution to PMI in which I discussed the many shades of meaning tagged to the "Project Manager" role and title.

An extension to this phenomenon was the inattention given to selection of project team members and suppliers. Most disappointing was senior leaders with organizational power but a comfortable ignorance of the Project Manager role—a dangerous cocktail.

Does your approach change with the environment in which you’re working? I’ve worked internationally in countries with a national language other than English. I have found, when it comes to project management, people are people. This is not to ignore certain cultural nuances such as hierarchy, labor laws, indices of respect, and of course, language. However, some underlying tenets hold true: 

• Either the organization has good leadership, or it doesn’t
• Either the project team members are engaged, or they aren’t
• Either the stakeholders (positive and negative) and their interests were identified at the onset and continually re-evaluated or not

Where there are implications is how I am received when I show up. Specifically, there will be persons who have intrinsic challenges such as unconscious bias, preconceived notions, discomfort with change and so on, with the collective result being their struggle to respond professionally to someone fitting my profile. Their struggle then renders project leadership an endeavor in swimming upstream because these persons are resisting the project manager—not necessarily the work to be done. 

Some of the laundry list of challenges are at the forefront of conversations going on in our current environment and represent symptoms of larger societal issues that remain to be overcome. One can only come as far as the organization allows unproductive and disruptive organizational cultural behaviors to flourish or be minimally, if at all, addressed.

What's your proudest professional achievement? Contributing thought leadership to the community. I have had several articles published whose content touches on real-world experiences, which often diverge from theories laid out in bodies of knowledge. Being able to candidly share field experiences through various print and digital avenues—and having an excerpt of my articles be selected for publication in a compilation—makes me proud.

What's the best piece of advice you've received or can share? Remain authentic. Being your true self comes with risk, especially when you must deliver tough messages. In my career, I’ve had to deliver recommendations to end a project or rethink an initiative. In these instances, leadership was holding on for dear life to make things work despite clear indices that the endeavor was failing due to deep-seated and systemic impediments. Sponsors were simply victims of the sunk cost fallacy—in a nutshell, the misguided belief in the approach to continue going because we've come this far and already spent so much money/time/resources.

In my current career as an Agile leader, I’ve had to deliver messages that an engagement was not viable, or that business leaders and team members involved in a transformation were ill-suited.

Support your authenticity by having your facts ready. Data points, data points, data points are essential. Make the connection between the data and the impact. Finally, come to the table with recommendations and possible next steps. If your authenticity is met with negativity, then evaluate if you really want to stay in the environment you're in.

How has ProjectManagement.com helped you in your work and career? It’s great to be able to get direct feedback via comments from community members—something that wouldn’t have been possible via the PM Network magazine alone. The community, reading what others are doing, and invitations to informative webinars, has been great.

Where are you from? Where are you based? I’m Jamaican, proud to be one, and very proud of our national motto "Out of Many, One People.” My second home is southeast Florida, which itself is home to a large contingent of the Jamaican diaspora.

What interests or hobbies do you have outside your day-to-day work? Decorating. I have a weakness for retailers that focus on home beautification and kitchen gadgets. Other than that, I like to discover new parks and trails, swim, go to the beach and travel.

What about a favorite TV show, artist, movie? Law and Order—all of them. Phil Collins, the Peters (Cetera and Gabriel), Bob Marley and Bon Jovi. For movie, it’s a three-way tie between Dancehall Queen, and the original releases of Back to the Future and The Terminator.

Best vacation? During the summer before my last year of college, backpacking across France and taking full advantage of my France Rail Pass encapsulated a blissful, adventurous, and precious era in my life that stays with me to this day.

Thank you Grace!

Based in Salt Lake City by way of Barcelona, Mayte Mata-Sivera, PMP, is truly a global project and program manager, speaking several languages and leading efforts in Europe, Asia, North America and South America. She believes in challenging, empowering and trusting her teams.

Mayte, how did you get into project management? After six hard years at Chemical Engineering School in Valencia, Spain, and a week before my graduation, one of the Big 5 technology firms offered me an internship plus free tuition for an SAP course. I struggled for days about accepting the offer. I was not very tech savvy, but thanks to my mentors and coach in the company I learned not only technical skills but also leadership skills that I continue to use and develop today.I realized that my passion is being a great project manager. After 13 years in tech, I have moved to the business side, and I’m leading strategic and operations projects now. 

What do you love most about the work? There are some myths about project management. It’s not only spending the day in front of the computer sending mails with due dates. It is also engagement, communication and leadership! I try to be someone who inspires the team, someone who creates more leaders and more project managers. 

What do you find most challenging or frustrating? Each project is a different challenge, and I need to feel challenged and empowered to be creative. If I don’t feel challenged in my work, I get bored. I need to be learning something new constantly, from the project and from the team.

Does your approach change depending on the country you’re working in? Cultural differences matter, communications needs and gestures are different. I always recommend learning something about the culture of the team and country that you are working in—even a few words such as “hi” or “thank you” in the native language. If you show interest in the culture and people, you will win over your team. 

What's your proudest professional achievement? Any project that challenged me and my team, and anytime that we delivered value and benefits due to a project implementation. 

What's the best piece of advice you've received or can share? Take care of your team. It doesn’t matter if you are their functional manager or not—challenge them, empower them and trust them. 

How has ProjectManagement.com helped you in your work and career? I joined before getting my PMP certification, and after a few months I realized that this is an amazing community where I found mentors and friends. People helped me and I was able to give back to the community, too. 

Hometown? I was born and raised in Xàbia, a town in the East Coast of Spain.

What interests or hobbies do you have outside your day-to-day work? I’m a co-organizer of the TEDxSaltLakeCity event. I really enjoy learning from the speakers, building a diverse community, and sharing ideas worth spreading. I also love to spend time diving and snorkeling, though I can’t do that here. I really miss the ocean, so I try to travel to California when I can for a weekend break.

Favorite TV show, artist or movie? I don’t really have a lot of time to see the TV; however, I’m a fan of the Star Warsmovies. 

Best vacation? If you asked me four years ago, it would be any country where I’ve backpacked—India, China, Vietnam—or the European cities that I have discovered. I define myself as a traveler, not a tourist. Now that I’m living in the United States, the best vacations are those few weeks or days when I can travel back to Spain and share quality time with family and friends.

Thank you Mayte!

To connect with Mayte, visit her ProjectManagement.com profile.

John Farlik, a senior IT project manager for AAA of the Carolinas, loves enabling teams to achieve new levels of success, which requires much more than just being a "task master" or "herding cats."

John, how did you get into project management? I served in the United States Air Force from 2001 to 2013, and was exposed to a project engineer position in 2007. There I learned about the systems engineering “V”, the five phases of a project, the cost-schedule-scope triangle, and much more. I soon got into managing software, and then was exposed to iterative methods such as spiral development, agile development, scrum, and I was hooked.

What do you love most about the work? Unequivocally, setting up a structure for execution within which teammates can achieve a level of success that they haven’t seen before.

What do you find most challenging or frustrating? When people think that I’m there to help “herd the cats” and be the “task master." That’s only the base layer of project management. The ability to organize a meeting and manage a schedule is basic. It is the configuration management, risk and issue tracking, and communications regarding how teams interact together that is the real skill of the profession.

What's your proudest professional achievement? Earning my Doctoral degree in 2016.

What's the best piece of advice you've received or can share? Project management success and project success are not the same thing. You can still be successful as a project manager even if the project fails. Sometimes things are beyond your control, and it’s how you handle yourself as a professional during those times that shows true grit.

How has ProjectManagement.com helped you in your work and career? I’ve browsed content for a general knowledge of the profession, and have taken webinars for continuing education credits. Recently, I’ve started creating content [including a blog called The Pivot Theory to Practice], which is where I’ve really started to enjoy the interaction with people. I’ve been amazed at some of the discussions that we have. The community really is a group of great people who want to assist one another on a global scale.

What interests or hobbies do you have outside work? Board and card games with family, exercising, and teaching — I teach HR, Operations and Project Management.

Favorite TV show, artist or movie? Anything with Denzel Washington or Mel Gibson

Best vacation? St. Lucia for two weeks with my wife (before kids).

Thanks John!

To connect with John, visit his ProjectManagement.com profile.