Project Management

Succeeding With Best Practices and Methodologies

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In this blog, I share my expertise on how to excel at the enterprise, department, portfolio, program, project and personal levels—including guidance on running a project; reaching strategic alignment with business operations; mindfulness; responsibility; growth in personal development and more.

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Protecting Against Phishing Is Everyone’s Responsibility. Following These Best Practices.

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This email is legit. It has my info and is asking me to verify my account.

The email is from my boss.

The website has “https” protocol and padlock icon. It is safe.

I must respond right away.

Right?

People have come to automatically responding to their bosses or their friends emails. As well as to click on a time sensitive deals. After all a dollar saved is a dollar earned.

Generic salutations, misspellings or wrong domains within a link is a clear sign that the email is not legitimate.

 

However, there are malicious actors who are not fishing but are phishing when they send emails and host malicious websites.

Malicious actors craft their phishing campaigns to use shortened URLs as a means of fooling Secure Email Gateways (SEG). Such as http://tinyurl.com/YouCanTrustUs

 

If you receive a suspicious email with a link from a known contact. Don’t just click on the link. First confirm that the email is legitimate by calling or emailing the contact. And do not reply directly to a suspicious email.

 

Phishing usually comes from an email from a recognized sender.

Many attackers attempt to evade detection from email filters by incorporating legitimate links into their deceptive phishing emails.

 

When surfing the web people have come to rely websites who’s address start with “https” and also has a padlock icon in the address bar. And they feel secure as they browse the internet.

 

The HTTPS, Hypertext Transfer Protocol Secure, is an extension of the Hypertext Transfer Protocol. It is used for secure communication over a computer network, and is widely used on the Internet. In HTTPS, the communication protocol is encrypted using Transport Layer Security or, formerly, Secure Sockets Layer (SSL).

 

However, the protocol does nothing to ensure the site itself is not under control of some bad actors.

 

Next level of Phishing is Spear Phishing

Spear Phishing is a more customizable email attack with the proper salutations and target’s name, position, company, and other information in an attempt to trick the recipient into believing that they have a connection with the sender. Attackers construct email with legitimate contact information that instructs recipients to click on a link in order to rectify a discrepancy with their account. In actuality, the link redirects to a website designed to impersonate vendors login page. That website collects login credentials from the victim when they try to authenticate themselves and sends that data to the attackers.

 

To Defend Against Deceptive Phishing

In an email look out for generic salutations, grammar mistakes and spelling errors.

Think before you click. Inspect URLs carefully by hovering over links that you are unsure of before clicking on them. Do they lead where they are supposed to lead.

Most popular Internet browsers can be customized with anti-phishing toolbars. These toolbars run quick checks on the sites that you are visiting and compare them to lists of known phishing sites.

Keep operating system with security patches up to date.

Check your online accounts regularly to see if someone hasn’t compromised them.

Change Your password frequently.

Use two factor authentication.

Never share personal or financially sensitive information over the Internet. It could be used against you in a crafty email.

Antivirus software is a must. Antivirus software use special signatures that guard against known technology workarounds and loopholes. Keep your software up to date. Anti-spyware and firewall settings should be used to prevent phishing attacks. Firewall protection prevents access to malicious files by blocking the attacks. Antivirus software scans every file which comes through the Internet to your computer. It helps to prevent damage to your system.

 

You don’t have to live in fear. By keeping these tips in mind, you should be able to enjoy a worry-free online experience.

 

#Security

#Phishing

#OrganizationalCulture

Posted on: December 21, 2020 07:00 AM | Permalink | Comments (5)

Deep Dive Into Controlling Cost

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Project managers look inside the project to determine progress, measure variance, predict outcomes, report status and manage change. Earned Value (EV) is a quantitative technique to measure project performance against the project baseline. Through the use of EV analysis, one can detect and predict problems earlier, evaluate status, and report progress.

There are two Earned Value performance indexes that are of particular value to project managers. First is the Cost Performance Index (CPI). CPI is the ratio of budgeted to actual costs for work performed. One can determine the relationship between estimated and actual costs. Second is the Schedule Performance Index (SPI). SPI is the ratio of work performed to work scheduled. SPI is an efficiency rating for work accomplished up to the time of the measurement.

 

First lets define some of the terms that are used in earned value analysis and explain what the results mean:

 

Planned Value (PV) - Answers what is the estimated value of the worked planned to be done.

 

Earned Value (EV) - Answers what is the estimated value of the worked actually to be done.

 

Actual Value (EV) - Answers what is the actual cost incurred for the worked accomplished.

 

Budget at Completion (BAC) - Answers what how much did we budget for the total project.

 

Estimate at Completion (EAC) - Answers what do we currently estimate the total project to cost.

 

Estimate to Completion (ETC) - Answers from current point how much more do we estimate it to cost to finish the project.

 

Variance at Completion (VAC) - Answers how much over or under budget do we estimate to be at the end of the project.

 

Now lets look at some of the financial calculations and understand what the results mean:

 

Formula for Cost Variance (CV) is: EV - AV

 

If the result is a Negative number that means that the project is over budget.

If the result is a Positive number that means that the project is under budget.

 

Formula for Schedule Variance (SV) is: EV - PV

 

If the result is a Negative number that means that the project is behind schedule.

If the result is a Positive number that means that the project is ahead of schedule.

 

Formula for Cost Performance Index (CPI) is: EV/AC

 

The result answers how much we are getting in turns of a $ worth of work out of every $1 spent. It answers whether the funds are or are not being used efficiently.

 

If the CPI is greater than one, the project is under budget, which means you are earning more than what you have spent

If the CPI is less than one, the project is over budget, which means you are earning less than what you have spent.

If the CPI is equal to one, earning and spending is equal, which means that the project is proceeding as per the planned spending.

 

Formula for Schedule Performance Index (SPI) is: EV/PV

 

The result answerers of how we are progressing at certain percentage of the rate originally planned.

If the SPI is equal to one; the project is on schedule, the completed work is equal to the planned work.

If the SPI is greater than one; the project is ahead of schedule, which means you have completed more work than planned.

If the SPI is less than one, the project is behind schedule, which mean you have completed less work than planned work.

If the SPI is equal to one; the project is on schedule, completed less work than planned work.

 

There are many formulas for Estimate at Completion (EAC):

 

The result answers as of now how much do we expect the total project to cost.

 

We use the following formula: BAC/CPI

 

If no variance from the BAC have occurred or continue at the same rate of spending

 

We use the following formula: AC + ETC

 

When original estimate was flowed. Actual plus a new estimate for remaining work.

 

We use the following formula: AC + (BAC - EV)

 

When current variance is thought to be different from the future. Actual to date plus remaining budget to perform.

 

We use the following formula: AC + (BAC - EV)/CPI

 

When current variance is through to be similar of the future. Actual to date plus remaining budget modified by performance.

 

Formula for Estimate to Complete (ETC) is: EAC - AC

 

The result answers how much more will the project cost.

 

Formula for Variance at Completion (VAC) is: BAC - EAC

 

The result answers how much over or under budget will we be at the end of the project.

 

Now take this knowledge and control your organizations project’s costs.

 

#CostManagement

#ControllingCost

Posted on: December 18, 2020 07:39 AM | Permalink | Comments (3)

Cost Management in a Nutshell

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Why Cost Management is Important?

Cost Management is important because it:

  • Sets the baseline for the project's costs.
  • Helps to keep the budget on track.
  • Makes sure that we do not go over the budget.

 

You start cost management process in the planning phase of the project. Costs are approved by project owner and executive stakeholders in the project charter. As project is executed you monitored the expenses. At the close of the project you compare the actual costs to the estimated costs determined at the beginning of the project. Cost management is one of the triple constraint metrics that define a project: cost, scope and time.

 

Example of some of the fixed and variable costs, are shown in the diagram below:

Project

Resource Hourly Cost

Machine Cost

Travel Expense

Fixed Misc. Cost

$ Budget

$ Actual

$ Total Balance

Task 1

100

10

90

50

1000

250

750

Task 2

200

30

70

100

400

500

(100)

       Sub Task 2

     

45

100

45

55

 

What is Cost Management?

The process of Cost Management is:

  • Estimating Costs
  • Developing Project Budget with baseline costs
  • Controlling expenditure

 

Cost Management Plan

Cost Management Plan is a component of the overall project management plan.

The better you are at cost precision and accuracy the better you’ll have control of your project costs. You control cost thresholds by knowing the cost variations and where you have wiggle room and where you don’t.

Establish how the project performance will be measured in order to see if you’re meeting the goals and expectations of the project.

Inputs into Cost Management Plan

  • Project Charter
  • Project Management Plan
  • Enterprise environmental factors
  • Organizational process assets

Tools and Techniques in Cost Management Plan

  • Expert judgment
  • Data Analysis
  • Meetings

Outputs of Cost Management Plan

  • Cost management plan

 

Cost Planning

As part of Cost Planning is you have to plan for resources. Resource planning is the process of determining future resource requirements for an organization or a scope of work. This involves the evaluation and planning of the use of the physical, human, financial, and informational resources required to complete work activities and their tasks. Resource planning begins in the scope and execution plan development process during which the work breakdown structure, tasks and execution strategy are developed. Resource estimating determines the activity’s resource quantities needed, such as hours, tools, materials. While schedule planning and development determines the work activities be performed. Resource planning takes the estimated resource quantities, evaluates resource availability and limitations considering project circumstances, and then iteratively optimizes how the available resources will be used in the activities over time.

 

Cost Estimation

Cost Estimation is the process of quantifying the cost and price of the resources required by the project. The outputs of cost estimating are used as inputs for business planning, cost analysis, and decisions or for project cost and schedule control processes. The estimation of the time duration of activities must be considered concurrently with costs because costs are often dependent on time duration and resource requirements identified in cost estimating may affect the schedule. Iterative approaches are used because outcomes of a cost estimate often lead to changes in scope or plans. Estimating process can be viewed as part of the scope definition process because iterative trading off between cost and scope intertwine the processes.

Inputs into Cost Estimation

  • Project management plan
  • Project documents
  • Enterprise environmental factors
  • Organizational process assets

Tools and Techniques of Cost Estimation

  • Expert judgment
  • Analogous estimating
  • Parametric estimating
  • Bottom-up estimating
  • Three-point estimating
  • Data analysis
  • Project management information system
  • Decision making

Outputs from Cost Estimation

  • Cost estimates
  • Basis of estimates
  • Project documents updates

 

Cost Budgeting

Cost Budgeting is a sub-process within the cost estimating and is used for allocating the estimated cost of resources into cost accounts against which cost performance will be measured and assessed. Cost Budgeting forms the baseline for cost control.

 

Inputs into Cost Budgeting

  • Project management plan
  • Project documents
  • Business documents
  • Agreements
  • Enterprise environmental factors
  • Organization process assets

Tools and Techniques of Cost Budgeting

  • Expert judgment
  • Cost aggregation
  • Data analysis
  • Historical information review
  • Funding limit reconciliation
  • Financing

Outputs from Cost Budgeting

  • Cost baseline
  • Project funding requirements
  • Project documents updates

 

Cost Control

During Cost Control you measure the variances from the cost baseline and take necessary corrective action to achieve minimum costs. All of the changes to the cost baseline need to be recorded and the expected final total costs are continuously forecasted. When actual cost information becomes available you measure against the cost baseline to explain and determine what is causing the variance. Corrective action might need to be taken based on this analysis to avoid cost overruns.

 

Inputs into Cost Control

  • Project management plan
  • Project documents
  • Project funding requirements
  • Work performance data
  • Organizational process assets

Tools and Techniques of Cost Control

  • Expert judgment
  • Data analysis
  • To-complete performance index
  • Project management information system

Outputs from Cost Control

  • Work performance information
  • Cost forecasts
  • Change requests
  • Project management plan updates
  • Project management plan updates
  • Project documents updates

 

Now that you got the cost management is under your belt. You can be confident in managing your projects.

 

#CostManagement

#ProjectControl

#CostManagement Plan

#CostPlanning

#CostEstimation

#CostBudgeting

#CostControl

Posted on: November 29, 2020 02:54 PM | Permalink | Comments (5)

Have You Ever Wondered How To Make Others Do What You Want To Do Without Having Authority Over Them? I Can Make You Do That – Because!

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Having people do certain things without having authority over them is difficult to say the least.

One can use the Carrot and Stick approach. A Carrot and Stick approach is a traditional motivation theory that asserts, in motivating people to elicit desired behaviors, sometimes the rewards are given in the form of money, promotion, and any other financial or non-financial benefits and sometimes the punishments are exerted to push an individual towards the desired behavior.

A better approach would be to use Because approach.

Ellen Langer, a professor of psychology at Harvard, conducted a research in 1978 on the power of persuasion of the word "Because."

Langer had people request to break in on a line of people waiting to use a busy copy machine on a college campus. In 1970′s people didn't have home computers nor printers. There were lines waiting to use a copy machine.

The researchers had the people use three different, specifically worded requests to break in line:

  • “Excuse me, I have 5 pages. May I use the Xerox machine?”
  • “Excuse me, I have 5 pages. May I use the Xerox machine, because I have to make copies?”
  • “Excuse me, I have 5 pages. May I use the Xerox machine, because I’m in a rush?”

Did the wording affect whether people let them break in line?

You batcha.

Here are the results:

  • “Excuse me, I have 5 pages. May I use the Xerox machine?” Resulted in 60% compliance.
  • “Excuse me, I have 5 pages. May I use the v machine, because I have to make copies?” Resulted in 93% compliance.
  • “Excuse me, I have 5 pages. May I use the Xerox machine, because I’m in a rush?” Resulted in 94% compliance.

Using the word “Because” and then giving a reason resulted in significantly more compliance. This was true even when the reason was not very compelling such as “Because I have to make copies". The researchers hypothesized that people go on automatic behavior as a form of a heuristic method of short-cut, and that hearing the word “Because” followed by a reason, no matter how poor it was, would cause them to comply.

They repeated the experiment for a request to copy 20 pages rather than 5. In that case, only the “Because I’m in a rush” reason resulted in increased compliance.

So, what does this all mean? When the stakes are low people will engage in automatic behavior. If your request is small, follow your request with the word "Because" and give a reason, any reason. However, if the stakes are high, then there could be more resistance, but still not too much.

 

Please let me know how this “Because” approach worked out for you. Because I asked nicely.

#Because

Posted on: October 23, 2020 06:00 AM | Permalink | Comments (1)

Organization’s Remote Work Environment - Are YOU Ready - For the Next Wave? (Part 3 of 3)

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In the Part 2 of this multi series article we have discussed:

  • What was needed to be Mitigated when incorporating a remote component into work environment.

 

We will conclude this article series with what it will take for organizations to Succeed in incorporating a permanent remote component into your organization’s work environment.

 

In the last 20 years, we've had six significant threats - SARS, MERS, Ebola, avian influenza and swine flu. Modelist and scientist don’t agree if the next wave of COVID-19 will be as deadly as this current outbreak. But most agree Coronavirus is not the last pandemic, BBC.com, 2020.

 

Organizations must be ready.

I’ve created organizations Checklist for incorporating a remote component into work environment:

  • Sponsor – should be a President or a CEO
  • Project Owner – CIO and/or Marketing Executive
  • Project Lead – PMO Head
  • Project Charter – should include:

Scope:

In Scope

Technology tools selection and standardization of for remote employees.

Workspace at Home equipment selection and standardization for remote employees.

Management training on technology and communication.

Remote employees training on technology and communication.

 

Out of Scope

If telecommuting will continue once a vaccine is introduced and physical distancing and imposed quarantine are removed.

If telecommuting will be employee’s personal choice.

Whether staff feel confident about the safety of their work environment and the productivity that can be achieved either from home or from the workplace.

 

Financial Benefits

Retention of top employees.

Employer of choice for future employees.

Retention of Clients or Members.

 

Cost

Remote Technology.

Equipment for Home Office.

Management training on technology and communication.

Employee training on technology and communication.

 

Success Metrics

Your organization will be the Employer of Choice.

Retention of employees.

Organization’s KPIs at the same or above levels.

 

Create a Project Plan to identify the tasks, dependencies, duration, responsibilities and the scope.

Include Tasks such as:

  • Identify Project Team
  • Identify Resourcing Needs
  • Identify Impacts, Dependencies & Assumptions
    • Impacts
      • Right Technology and equipment for home employees working remote
      • Selected Technology and equipment for employees working remote
    • Dependencies
      • Ability of IT to select, pilot and standardize Technology
      • Facilities to select, pilot and standardize right equipment for remote employees
    • Assumptions
      • Employees answer surveys and participate in interviews in a truthful manner
  • Project Kick off
  • Employee Surveys
  • Surveys calls follow up
  • Working sessions
  • Interviewing employees
  • Pilot of technology for remote employees
  • Pilot of equipment for remote employees
  • Selection and standardization of technology for remote employees
  • Selection and standardization of equipment for remote employees
  • Training on technology, use of equipment and communication
  • Organization’s Remote Work Go Live

 

Measurable KPIs to Goals

Align measurable key performance indicators (KPI's) tied to organization’s overall goals. This way you can more easily measure productivity and performance.

Develop task-related processes such as setting clear goals and standards.

 

Communication, Communication, Communication

Regularly communicate amongst all employees. This brings people together and fostering a sense of inclusion. Whether employee is on site of offsite regular contact helps build trust and confidence among team members. This provides ongoing opportunities for input and influence. Set expectations and accountability practices right from the get go.

Manager must communicate and encourage their employees to take the needed brakes and not get burnout.

 

Establish Performance Standards

Departmental leaders – you know what your department’s needs. Set benchmarks, sharing best practices, articulate standards by which your team’s performance will be evaluated.

 

Collaborative Mindset

Foster an atmosphere of collaborative atmosphere in your team.  Teams with collaborative mindset bring to the best of competition and cooperation, fostering respect for all team member with different interests, talents, and expertise. Focus on dynamic discussion of differences verses disagreement. It encouraging a focus on shared goals and mutual wins.

 

Team's Purpose

Teams need to understand their reason for being. It allows teams and individuals in teams to ensure their focus is on delivering the right things to the right people at the right time in the right way. Team's Purpose is even more important for working remotely. Employees need to understand what specific results are expected, and how they contribute to the team as individuals and to the larger enterprise as a whole.

Help telecommuters and other remote employees feel like they’re part of the team. Have a clear set of policies that brings telecommuting staff into key meetings. Periodically have remote team members come into the office. Make an extra effort to keeping telecommuters in the loop on company and department news, via corporate portal/emails. This is especially important if they spend a significant amount of time working off site.

 

Selecting the Right Technology Tools

Microsoft Teams, Slack, Trillo, Google Hangouts and Skype for Business are some of the platforms that telecommuters can use to keep in touch throughout the day. And file-hosting services like SharePoint, OneDrive, or organization’s in-house portals can support collaboration and information sharing in real time. Technology like virtual desktops may replace bulky laptops and computers, enabling mobility inside and outside of an office building.

 

Creating the Right Workspace at Home

Your facility department will play an important part in creating an ergonomic working space at home by selecting the right: desks, chairs, monitors, phones headsets.

 

Address Fairness for On Site Employees

No one likes to be treated unfairly. Make sure that those who work on site are treated equitably. It can feel like a raw deal for the employees who are left to handle problems that can’t be performed remotely by telecommuting teammates.

When it comes to job performance quality and deliverables, there should be no difference between the work an employee produces at the office or while they’re remote. Set equal standards for onsite and offsite employees with respect to office hours, responsiveness for emails and phone calls to external clients an internal stakeholder. Set core hours when all employees are required to be accessible.

Create and update your Telecommuting Policy periodically. Over time, your guidelines need modification as technology progresses and the workplace practices continue to evolve, additional groups of employees can be offered remote work option.

 

Addressing the Legality

Compliance and legal counsel should review any telecommuting programs to make sure the organization stays in compliance with employment laws. Some of the issues to consider include workers compensation and state overtime regulations, as well as the company property used offsite and individual responsibilities.

 

Training of Management

According to Gallup, 2017, successful managers all stressed the importance of getting to know their employees as people and well as genuine caring for them as individuals.

Training should include:

  • Frequent Communication.
  • Uniform messages, having a clear and concise messaging to all remote employees.
  • Conducting frequent and ongoing discussions about employee's career progression.
  • Listening to employees about their issues, questions and recommendations.
  • Remote Technology skills.

 

Managers Input

Managers know which job functions are most suitable for remote work, and therefore, are in the best position to customize the program for their teams. Manager will decide whether all their staff working remotely, or a certain percentage of staff remote, or having staff work remote on specific days, or a hybrid between working in the office and at home.

Questions that a manager might consider when evaluating whether a role is a good fit for remote work include:

Is this position really right to independent work?

Does the job require a lot communication that face time/videoconferencing alone can’t support effectively?

Is there’s a negative impact, if any, on our teamwork, on our organizational culture, if few or all employees telecommuted regularly?

In It's the Manager: Gallup, 2019, finds the quality of managers and team leaders is the single biggest factor in your organization's long-term success.

 

Managing of Telecommuters

Managers must reiterate that remote workers keeping similar hours and maintaining similar levels of productivity. Telecommuting employees need to feel confident that their manager believes they will work as hard as they would in a regular office. If you as a manager unnecessarily checking in several times a day with your offsite workers just to “see how things are going,” those employees may feel like you don’t trust them.

 

Celebrate Successes

Management should not just celebrate the end of the project but small wins as well. Feeling like a team means not just working together but being recognized for each members' sacrifices and accomplishments. Bringing your whole staff together at one location on occasion can help to build camaraderie and team spirit, while keeping social distancing in mind. If that’s not possible, try scheduling a videoconference on an annual basis using a platform like Microsoft Teams, GoTo Meeting or Zoom.

Posted on: October 02, 2020 06:00 AM | Permalink | Comments (1)
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