Project Management

ITIL Service Delivery Checklists

IT Service Management (ITSM) lies at the heart of ITIL (Information Technology Infrastructure of Libraries) implementation. The ultimate goal of the ITSM discipline is to view and manage IT as a business that sells services, and reposition it from a cost center into a strategic business partner with a unique value proposition.

One major component of ITSM is service delivery apart from service support and this checklist focuses on the following areas that contribute to an ITIL-compliant service delivery arm:

  1. General IT Service Management Guidelines
  2. General Process Check
  3. Service Delivery Components:
    Service Level Management
    Financial Management for IT Services
    Capacity Management
    Availability Management
    IT Service Continuity Management

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