Project Management
Step 0300 - Survey Employees0300 Survey Employees Step 0500 - Survey the Marketplace0500 Survey the Marketplace

Step 0400 - Identify Customer Needs

Task 010 - Validate Customer Interactions
Task 020 - Define Customer Survey Objectives
Task 030 - Identify Customer Group
Task 040 - Develop Customer Survey Method
Task 050 - Develop Customer Questionnaire
Task 060 - Conduct Customer Survey
Task 070 - Develop Problems and Needs Lists
Outputs
Templates for this Process
Templates for this Stage
Index
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Description

The purpose of this step is to ensure that the BRE team understands the true viewpoint of customers of the value stream and those things that provide customer satisfaction, the customer satisfiers. This is accomplished through direct contact with customers in which information concerning problems, ...

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Outputs

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If a woman has to choose between catching a fly ball and saving an infant's life, she will choose to save the infant's life without even considering if there is a man on base.

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