Project Management

Problem Escalation Matrix

There are always issues with projects and things are much easier if you know what your next option is for moving things along. This matrix offers a process for resolving various types of project problems and delays. This matrix covers the following types of isses and can be expanded to include as many as you need:

  • operational (scheduling, instructions, information, materials, performance issues and service cancellations),
  • logistical (product delivery, missing products, order cancellations and verifications) 
  • technical (error messages, botched instructions, technical questions) 


What will I get out of this?

Completing this matrix as a group allows you to establish a mutally agreed-upon process for resolving all major project issues. That way you spend time resolving problems rather than arguing about the process later on.

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