Problem Escalation Matrix
There are always issues with projects and things are much easier if you know what your next option is for moving things along. This matrix offers a process for resolving various types of project problems and delays. This matrix covers the following types of isses and can be expanded to include as many as you need:
- operational (scheduling, instructions, information, materials, performance issues and service cancellations),
- logistical (product delivery, missing products, order cancellations and verifications)
- technical (error messages, botched instructions, technical questions)
What will I get out of this?
Completing this matrix as a group allows you to establish a mutally agreed-upon process for resolving all major project issues. That way you spend time resolving problems rather than arguing about the process later on.