Nov 09, 2018 10:22 AM
Replying to Joseph Bennett
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I struggle with this approach a bit. Here's why. In my experience status is just that and is temporary, a moment in time that should be reflected on a dashboard. Where are we today? In measuring the human resource, this is a metric that should be measured outside of a status. There are numerous ways to measure quality and rework and within these activities there are specific status that provide information back to stake holders and end users. However consistent metrics reported back to the business reveal pain points that need to be addressed and improved upon, the whole reason one has metrics and it also if things are going well, drives a message to the business of the value of IT.