When a project is finished, what are the most important factors to take into account that influence customer satisfaction?

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Ruben Bernardo Guzman Mercado Functional Manager and IT Leader| Rberny Solutions Toluca, Mexico City, Mexico

When a project is finished, what are the most important factors to take into account that influence customer satisfaction?

Posted: Jan 23, 2019 5:14 PM

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Keith Sellars IT Manager| Georgia Federal-State Inspection Service Bainbridge, Ga, United States

Jan 23, 2019 5:27 PM

Replying to Sergio Luis Conte

...

Customer satisfaction is not a matter of project manager, is a matter of business analyst. No matter that, customer satisfaction must be defined before a project exists and must be write into the business case because is the basement to clear define project success factors in the right way instead to assign product success factors as project success factors.

Sergio, I would also have to respectfully disagree. As a working Project Manager, I consider one of the most critical aspects of my job to ensure that the customer is satisfied. After all, if they are not, then ultimately I will share some or all of the fault. Building customer satisfaction into the Project Charter helps me maintain focus on it.

Posted: Jun 17, 2024 12:27 PM

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When a project is finished, what are the most important factors to take into account that influence customer satisfaction?

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