june 2026 : CRM for Project Managers

Managing External Customers: Reality or Pipedream?

by Andy Jordan September 22, 2008

In these competitive, customer service-focused times, can customers be managed or do they call all the shots?

Right (and Wrong) Customers

by Mike Donoghue September 29, 2008

Sometimes it’s not about who is right or who is wrong--sometimes it may just be asking what’s wrong.

Preparing Users to Squeeze Out Expected CRM Benefits

by Joe Wynne September 29, 2008

We know that there are huge benefits to an established CRM program--as long as the system users are prepared correctly.

Truths Mickey Told Me: Lessons from Disney

by Jerry Manas, PMP September 22, 2008

This writers experience with the Disney Institute--the learning arm of the Walt Disney organization--provided fresh approaches in achieving excellence through--and with--people.

It’s All About Relationships, People!

by Andy Jordan September 8, 2008

Managing Project Stakeholders: A Strategic Approach

by Michael Wood September 2, 2008

CRM Assessment with Call Center Plan

PREMIUM project plan

CRM Implementation Plan

PREMIUM project plan

Profit-Making CRM

by Mike Donoghue September 22, 2008

Branding Through CRM

by Mike Donoghue September 8, 2008

Extreme Customers, Extreme Service

by Mike Donoghue September 2, 2008

Project & Stakeholder Expectations Analysis Worksheets

PREMIUM deliverable

by Michael Wood

In the Public Interest

by Mike Donoghue August 18, 2008

The Outsourced CRM SCRMble

by Mike Donoghue March 3, 2008

Negotiating Stakeholder Expectations: The Key to Better Requirements

by Mark Mullaly, Ph.D., PMP September 10, 2007

CRM Application Implementation

PREMIUM project plan

june 2026 : CRM for Project Managers

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