We know, we know...you just want to sit down and eat. But before you do, we have one last lesson from The Sub Shop. How does it know that it's producing a product that meets your requirements? Is the sandwich being produced a quality sandwich? Is your experience a positive one? We can examine this through the quality control step in our quality management process.
Quality management concepts may not be welcome in a resource and cost-constrained environment. What you need is a secret plan to motivate workers to deliver better quality despite their rejection of common quality communications and programs.
Still hungry? As our mouth-watering series on quality management continues, quality assurance takes center stage. While the concepts are often not well defined and are made more complicated than they need to be, a trip to the sub shop may hold the answers.
Quality is a nebulous term that is often misunderstood and misrepresented. In this series of articles, our writer presents a three-stage quality management process of quality planning, quality assurance and quality control using a simple example of purchasing a submarine sandwich (hold the pickles, please!).
"We should be careful to get out of an experience only the wisdom that is in it - and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again, and that is well; but also she will never sit down on a cold one anymore."