Using this Microsoft Project plan, you can assess the value streams and customer service needs of your company, measure how well your call center is doing, and choose a CRM package to fit all your requirements.
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"It is an important and popular fact that things are not always what they seem. For instance, on the planet Earth, man had always assumed that he was more intelligent than dolphins because he had achieved so much -- the wheel, New York, wars and so on -- whilst all the dolphins had ever done was muck about in the water having a good time. But conversely, the dolphins had always believed that they were far more intelligent than man -- for precisely the same reasons."