Mastering the Art of Having Difficult Conversations – Part 1

  Communications Management   Leadership   Knowledge Shelf  

Premium Content

PMI Membership
Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more

Already a PMI Member? Log in now.

Premium Content

PMI Membership
Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more

Already a PMI Member? Log in now.

Premium Content

PMI Membership
Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more

Already a PMI Member? Log in now.

Overview

How much time do we waste thinking about, avoiding, or worrying about having a hard conversation and what does that do to your productivity? To your work relationships? You can have a "silent" conversation rattle around in your head for months if you avoid "it." Of IF the hard conversation you had goes poorly, you can have the 'I should have said this" conversation in your head. What if you learned how to have powerful conversations that led to better outcomes and stronger relationships? In the 1st part of this webinar, we will explore IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions. I would recommend listening to my conflict resolution webinar so you have a foundation before launching into this discussion.

Learning Objectives

How much time do we waste thinking about, avoiding, or worrying about having a hard conversation and what does that do to your productivity? To your work relationships? You can have a "silent" conversation rattle around in your head for months if you avoid "it." Of IF the hard conversation you had goes poorly, you can have the 'I should have said this" conversation in your head. What if you learned how to have powerful conversations that led to better outcomes and stronger relationships? In the 1st part of this webinar, we will explore IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions. I would recommend listening to my conflict resolution webinar so you have a foundation before launching into this discussion.

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

Suggested Webinars

Why Relationships Make or Break Infrastructure Projects

by Benjamin Breen, Rupal Bhandari, Samuel Pownall, Ricardo Mcklmon, Juan Sandoval, David Whitmore, Andrew Page, Paul Deeran

August 13, 2026 | 60:41 | Views: 3,660 | PDUs: 1.00 | Rating: 4.67 / 5

---

PMI Educational Foundation: Celebrating International Youth Day

by Connie Figley, Ashley Forsyth, Andrew Whitmire, Tim Swain, Amber Buschmann, Rebecca McWhorter, Nathalia Kwirant Tatagiba, Jacqueline Walker, Irinacelly Hernandez Fernandez

August 12, 2026 | 63:08 | Views: 1,895 | PDUs: 1.00 | Rating: 4.75 / 5

---

What’s In-Between: The Enterprise Agility Strategy Gap

by Michael Bianchi, Tessa Constantine, John Reuben, Kevin Darbelnet, Anu Smalley

August 11, 2026 | 61:56 | Views: 2,478 | PDUs: 1.00 | Rating: 4.67 / 5

---

Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Power Skills 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Business Acumen 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Learn about earning PDUs on ProjectManagement.com

Acknowledgements: Kimberly Whitby and Derrick May