Mastering the Art of Having Difficult Conversations – Part 1

Featuring Dana Bernstein - April 1, 2019

Overview

How much time do we waste thinking about, avoiding, or worrying about having a hard conversation and what does that do to your productivity? To your work relationships? You can have a "silent" conversation rattle around in your head for months if you avoid "it." Of IF the hard conversation you had goes poorly, you can have the 'I should have said this" conversation in your head. What if you learned how to have powerful conversations that led to better outcomes and stronger relationships? In the 1st part of this webinar, we will explore IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions. I would recommend listening to my conflict resolution webinar so you have a foundation before launching into this discussion.

Learning Objectives

How much time do we waste thinking about, avoiding, or worrying about having a hard conversation and what does that do to your productivity? To your work relationships? You can have a "silent" conversation rattle around in your head for months if you avoid "it." Of IF the hard conversation you had goes poorly, you can have the 'I should have said this" conversation in your head. What if you learned how to have powerful conversations that led to better outcomes and stronger relationships? In the 1st part of this webinar, we will explore IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions. I would recommend listening to my conflict resolution webinar so you have a foundation before launching into this discussion.

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Acknowledgements: Kimberly Whitby and Derrick May

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