Mastering the Art of Having Difficult Conversations – Part 2

April 30, 2019 10:00 AM EDT (UTC-4)

Platform: WebEx
Capacity:
Duration: 60 min
Presenter: Dana Bernstein


Support: Earning PDUs | Tips For Attendees

Please join this webinar only if you listened to Part 1 https://www.projectmanagement.com/videos/537978/Mastering-the-Art-of-Having-Difficult-Conversations---Part-1) as we will continue our conversation on how to structure a difficult conversation through communication, environment, relationships and then make a framework to launch a productive conversation that leads to action.  We will also launch off of the ideas presented in conflict resolution: https://www.projectmanagement.com/videos/518330/Conflict-Resolution

Learning outcomes:

  • You will learn how to use communication to more effective deliver your message where the person receiving the message does not go into a defensive posture
  • You will learn to create an environment where people feel safe to say anything - which leads the issue you are discussing from a conversation to an action
  • You will learn that relationships get stronger after hard conversations IF you land them correctly
  • You'll learn a starting point to structure the conversation so it is goal-oriented
This webinar qualifies for the following PDUs:
 
PMP/PgMP
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
0.00
0.00
0.00
0.00
0.00
0.00
1.00
1.00
1.00
1.00
1.00
1.00
0.00
0.00
0.00
0.00
0.00
0.00
Total
1.00
1.00
1.00
1.00
1.00
1.00


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