R.E.A.L. Knowledge at NASA: A Knowledge Services Model for the Modern Project Environment
How can organizations and practitioners best leverage project knowledge and knowledge services to get things done in the modern complex project environment? R.E.A.L. Knowledge at NASA presents a descriptive project practitioner-centered knowledge model derived from experience in developing knowledge services at NASA. The operational components of knowledge capture and retention, sharing and application, and discovery and creation are specified as core processes with individual and organizational inputs of capabilities and expectations. R.E.A.L. Knowledge includes and describes examples of knowledge services at NASA, and these are described based on the presented strategic imperatives and knowledge model. R.E.A.L. Knowledge closes with a summary and recommendations for future research.