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Date
I often find that communication between project managers and senior
management is very limited or nonexistent. There are several reasons.
One reason is the busy schedule of executives. And other reasons might
be the lack of interest shown by the project managers, as well as the
need to perhaps hide something that project managers feel should not go
up to senior management.
But it is an important part of keeping up with project progress.
Reviewing progress and profitability should not be something that waits
until year's end. Instead there should be some monthly or quarterly
checkpoints in between. This regular communication should also include
client feedback--both good and bad.
In most organizations,
senior managers or account managers require project managers to conduct
daily/weekly status meetings and publish the minutes of meetings. These
meetings are usually kept internal to the team and there is rarely
communication with the senior manager or account manager about the
discussion.
Senior Management Review (SMR) reports--which
lists things such as project risks milestones achieved--prepared by
project manager for senior management and other support/effected groups
also do not promote accountability as they can be manipulated for
convenience.
How can project leaders and senior management
solve this problem? By having someone independent of the project of
someone on the client side (e.g. business analyst) prepare a monthly
status report. The report should include:
1. Resource Utilization
2. Billing Done for the Month (to be provided by project manager and this should match with the value submitted to accounts)
3.
Earned Value generated by the Team (to be provided by project manager
and this should match with the value submitted to accounts)
4. Work Projection for Next Month
5. Testing Quality (mainly for IT projects)
6. Highlights/Lessons Learned
7. Operation Decision that need SM/Account Manager's review
8. Items to be taken in company's Interest
By doing this, senior management will have an insight to the project
and can act accordingly before it gets too late. Project managers
should not behave like a stranger in a crisis situation.
Posted
by
sanjay saini
on: November 26, 2008 03:40 PM |
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