Escalate and Suffer
From the An Influential Project Manager Blog
by Colin Gautrey
Today, more than ever, a project manager needs to be an influencer.
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It is vital to have escalation procedures in place.
Natural to hit a problem and refer it to your boss.
Easy to throw the issue to someone else to deal with.
Yet whenever you escalate, you pass responsibility and control to others.
You are not standing on your own two feet, rolling your sleeves up and living up to your potential.
And in so doing, you reinforce dependence, stunt your learning and look incompetent.
Escalate appropriately as a last resort, maintaining awareness of the long-term implications – for your credibility.
Track me down on LinkedIn or seek out Gautrey's Influence Blog for more insights today.
Posted on: December 07, 2020 06:39 AM |
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Comments (5)
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Excellent advice! I know I appreciate when I'm kept informed of challenges, while also provided a "warm fuzzy" feeling that it is being actively managed. I don't like getting problems passed to me. For this reason, I try to work the same way with my boss; bringing solutions, not problems.
Very interesting., thanks for sharing.
Tiago Romao
Project Manager - PfMP | PgMP | PMP | ACP | PBA | CBAP | CSM | MSc.| Altice Portugal | Meo
Sobreda, Setubal/Almada, Portugal
Thanks for sharing,
Escalate is an art! The moment you "pass" the ball, you are no longer in control about the end results it might be something completely different you plan or expect for. I have it my sleeves, only use it as last resource
Luis Branco
CEO| Business Insight, Consultores de Gestão, Ldª
Carcavelos, Lisboa, Portugal
Interesting this theme that brought to our reflection
Thanks for sharing
Are there people who escalate not to take responsibility?
Colin Gautrey
Author, Executive Coach and Trainer| The Gautrey Group
United Kingdom
Totally agree @ethan - though it is often noted that inconsistent behaviour by the "boss" can make things somewhat unpredictable.
I like that @Tiago, "the art of escalation" !!
@Luis, certainly there is a whole population of people who shirk responsibility, sometimes this is cultural and even cultivated by the "boss" lest the underlings get too full of themselves! I would also wager that those who are too quick to pass the problem (Monkey?) are also well used to moaning about the consequences too.
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