Project Management

New Webinar Platform - What You Need to Know

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Categories: community, webinar

As a follow-up to an earlier post, we have officially migrated our webinar platform from Webex to Zoom! Going forward, all live webinars will take place on the Zoom platform. Due to this change and to ensure an enjoyable viewing experience on Zoom, we have outlined some important information in the below FAQs.

  1. What Zoom features will be enabled for live webinars? 

Chat and Q&A will be enabled when live webinars are switched over to Zoom in January 2022. Questions for the presenter will need to be entered into the Q&A panel in order for the presenter to see them.

  1. How will users access webinars when the cutover to Zoom is complete?

The way in which users access webinars on will not change with the transition from Webex to Zoom. Logged-in users should go to the relevant page on for the live webinar and click “Join this webinar.” Users will continue to be able to join a webinar 15 minutes prior to the scheduled start time. The link to the webinar page on can be found in confirmation and reminder emails as well as the calendar invitation.

  1. Now that Zoom is being used for live webinars, do I need to take any action?

Necessary action on the part of the user is limited, as you will join live webinars in the same way that you do now – from a webpage while logged into the site. When you join a webinar from, Zoom will launch. Similar to other webinar platforms, you may need to install the Zoom application or add-in if you have never used Zoom before on your device. You will also need to connect audio (via computer or phone) in order to hear the presentation.

  1. Where can I find technical help with Zoom?

For technical assistance with Zoom, you may go to the Help Center for Users & Participants on Zoom’s website.

  1. Why is now using Zoom for live webinars instead of Webex?

On, we aim to provide the best viewing experience for community members and to support our speakers in delivering high quality webinars – switching to Zoom for live webinars is an important step forward in doing so! We look forward to your continued participation in webinars and appreciate your patience during the transition period to Zoom!

  1. Can community members continue to submit webinar proposals?

Yes, will continue to accept and process webinar proposals. Interested community members should continue to submit their proposal via the “Propose a Webinar” form (additional information and the online form can be found here). To allow time for the transition to Zoom, webinars will be scheduled from 17 January 2022 onwards.

  1. Will webinars continue to be posted on-demand?

Yes, webinars will continue to be recorded and then posted as on-demand videos.

  1. Will webinar capacity change?

For now, webinar capacity will remain capped at 2,000 people.

  1. Now that webinars are hosted via Zoom, will PDUs continue to be reported to PMI as they are earned by viewers?

We will continue to report PDUs on behalf of PMI credential holders for both the live and on-demand sessions, unless otherwise indicated on the webinar page (for instance, non-PDU bearing webinars).

To facilitate automatic reporting of PDUs, please make sure that you are not already logged into Zoom on your device. In the event that the email address that you use for Zoom is different than the one that you use for, our system will not recognize you in order to report PDUs on your behalf. Logging out of Zoom before accessing and joining a live webinar will prevent this issue from occurring. 

  1. The mobile experience was not supported with Webex. Will this change when webinars switch to the Zoom platform?

A mobile experience was not supported with Webex because the Webex mobile app was not able to authenticate PMI member information from when entering the platform. This presented issues for verification of membership status to view webinars and automatic reporting of PDUs. The team is currently investigating ways to enable a mobile viewing experience for live webinars with Zoom.

In the meantime, you should continue to watch live webinars from a computer to ensure proper access and automatic reporting of PDUs to CCRS. We'll provide an update on mobile functionality as soon as one is available!

If you have any questions about viewing a live or on-demand webinar, please reach out to us, and we'll be happy to help. We’re looking forward to continuing to bring you exciting webinar content in 2022 and beyond!

Posted by Laura Schofield on: January 18, 2022 10:36 AM | Permalink

Comments (10)

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Dear Laura
Thank you for the precious information about the use of the zoom platform, the way we registered for the webinars and the PDU's report

Thanks for the information !

Very interesting, thanks for sharing.

I'm looking forward to viewing webinars on my mobile devices.

Thank you for the information and great the chat to be enabled!

This information is timely
I'm looking forward to the mobile experience

I am looking forward to using zoom for webinars as I'm already familiar with that from my work experience. I too am looking forward to the mobile experience being implemented.

I agree zoom will enable for better webinar experience, Thanks.

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